They pick you up from the hotel. Communication is frequent, and there's a group chat on WhatsApp with the travel agency staff and the driver, which is reassuring because it's not just a one-on-one conversation. Since I was the only participant this time, they took me right to the restaurants I wanted to go to when I sent them the locations. In Malacca, they were considerate and told me to wait at a certain point because the parking lot was far away. Above all, it's difficult to go to the mosque on your own, so the fact that it was included in the tour package was a major selling point. The price is a bit high for Malaysian prices, but I recommend it as a tour with excellent service and flexibility.