Pullman Cologne

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The number one problem with this hotel was the air conditioning DID NOT WORK!! We switched rooms and still had no working air conditioning. We had bought a fan earlier in our trip just because almost everywhere we stay in Europe there is virtually no air conditioning. We thought Germany would be different and the first few hotels were great for A/C. We stayed in way less expensive hotels on our trip and they had great A/C. This hotel was very disappointing because of this we had a hard time sleeping it was too hot at night. We opened the window but thst did very little. We used our fan but it just blew around the hot air. It was very uncomfortable. The front desk girl did move us the first night but she told us this was all they had for air conditioning nothing better. So that was that. Very disappointing. The location was great could walk for groceries and shopping was a few blocks away. Close to all attractions.

This hotel is an excellent place to stay. The local tram station is a six minute walk and the ride into central cologne on the tram takes only a couple more minutes. Everything works pretty well in the hotel so I have no reservation in recommending it.

Breakfast could have had more options, it’s 30 dollars for one meal and little to pick from

Good location

Room was clean, attentive staff, lots of great options for breakfast (sweet and savory)

Clean and comfortable, great value for money

Lovely hotel, approx 20 minutes from Cologne center. Nice spacious rooms with fab shower room. Free toileraries and mini bar. Great selection for breakfast. Coffee machine was a bit confusing to use. Good that you could get a take away coffee at breakfast. Lab12 is a nice enclosed rooftop area with sights of the Cathedral. The bar wasn't open when we went but it was a nice quiet area to relax on our last day. Wellness & sauna only opens at 5pm-10pm Monday-Friday, so currently waiting to use it before we head of to the airport this evening. All the staff have been helpful and friendly

I must say the staff at reception were absolutely fantastic. I like English breakfast tea and there was never a problem bringing me teabags up at the room, We stayed for five nights on the fourth night. We both noticed the noise coming from the overhead heating air-conditioning grill panel and we had it all switched off so I mentioned it’s the reception and they suggested we could leave all our stuff in the room and they give us another room on the same floor, which was wonderful of them so we slept the night in that one and it seemed to have sorted itself out the next day, so that was really good of them. There was no fuss at all. And the breakfast had a really good choice of hot and continental food, but most of all it was the staff that especially the reception staff they were amazing.

The air conditioning wasn’t very good.

T