Clarion Pointe Raleigh Midtown

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Before I checked in, I asked Hotels.com to check about the pool. They said the facility had a pool and the pool was open ….to get there. The pool has been closed for months. There were no towels in our room. The telephone did not work. It was an awful experience.

The hotel was very clean is very nice environment. The staff was amazing as well.

Muy malo ambiente no familiar, mucha persona indeseable

When arriving to check in to our room we found a parking lot full of smoking and drinking. Immediately changed hotels. Safety is great concern at this hotel.

I enjoyed my stay; it was clean and quiet, I could rest easily, and the staff was professional and had a positive attitude. The staff went above and beyond to ensure I was satisfied, and my family and I enjoyed our stay at the hotel. We will return.

Didn’t stay, picture in Expedia were deceiving. No air conditioning in the room. Property look like an abandoned building.

Was okay

Hotel breakfast was amazing.

The online photos are nothing at all like what you will see in person. Where do I begin. Well, when we first arrived we noticed that there were sketchy people standing, sitting on curbs and hanging out in their cars in the parking lot. When we went to park there was no parking except far back behind Clarion's parking lot, in another hotels parking lot, which also had people hanging out in the parking lot. When we walked into the hotel the first thing I noticed was several ceiling tiles missing in the lobby, exposing wires. Once we went to our room, the first thing we noticed was that we had two double beds, when the reservation was for 1 king. My sister who was in the room next to us also had two beds when she also reserved a single king. There were stains on the bed comforters and holes in the broken and leaning desk chair. When I went to pick up the phone to call the front desk there was no dial tone. The phone didnt even work. So, from there we decided to just go to the front desk to speak with the staff. On the way out of the room I needed to use the restroom. After using the restroom I flushed and the water would not go down. I then went to wash my hands and the water in the sink did not work. I had to wash my hands in the tub. At that point we knew this hotel would not work for us, so we went to the front desk and requested they refund our money and we would find somewhere else to stay for the weekend. They had no problem issuing the refunds. Horrible hotel.

The rooms are very outdated and not the cleanest hotel