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Heron Island Resort

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Name: Heron Island Resort
Address: Via Gladstone, Mackay, AU
Price range: From HKD 1267.6
Rating: 4.2

Via GladstoneSee map

HK$ 1,267.6per night

This is the cheapest price in 30 days, based on the rates on 30 Sep

Top reasons for booking

Close to the beach

The hotel is near a beach

Great view

Most user reviews comment positively on the view from their room

Popular facilities

Restaurant

Spa

Luggage storage

4.2/5Great 258 reviews

Reviews summary

Exceptional snorkeling and diving with diverse marine life. Friendly, helpful staff. Delicious breakfast. Proximity to beaches. Relaxing atmosphere surrounded by unspoiled nature and abundant wildlife.

Exploring the area

Mackay Station, 379.6km, About 7.0h 3m from hotel by car

Mackay Airport, 378.1km, About 7.0h 2m from hotel by car

Heron Island Dock, 500m, About 8 mins from hotel by foot

Turtle Room

1 double bed or bigger

23.0 m²

Garden view

Turtle Family Room

Multiple beds

26.0 m²

Garden view

Reef Room

2 beds

22.0 m²

Partial ocean view

Reef Family Room

Multiple beds

30.0 m²

Partial ocean view

Beachside Room

Multiple beds

22.0 m²

Partial ocean view

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Reviews

Read all reviews

4.2/5.0

Great

258 reviews

Location

4.4

Services offered

4.2

Cleanliness

3.5

Atmosphere & facilities

3.8

Reviews summary

From real reviews, powered by AI

Overall impression

Location

Amazing wildlife surrounds the resort. Breathtaking views. Beach proximity. Easy access to snorkeling and diving. Short walk to beaches. Rooms near beaches.

Services offered

Friendly and helpful staff. Guided nature walks. Snorkel gear and beach towels provided. Multilingual assistance. Free water. Activities for exploring the island. Staff passionate about conservation.

Cleanliness

Rooms consistently clean. Comfortable beds. Beach towels provided. Neat and tidy rooms. Clean beds. Rooms are neat and tidy. Filtered tap water provided.

Atmosphere & facilities

Relaxing atmosphere. Nice pool area. Free board games available. Fans provided in rooms. Adequate rooms. Extra blankets available. Sunset times with live music. Bird watching.

Diane

Reviewed: 25 May 2026

4.0/5.0

Great

Beautiful resort, helpful curious staff. Nice rooms.

Derek

Reviewed: 7 Apr 2026

5.0/5.0

Fantastic

Solo stay

It's an outdoor resort on a secluded island with abundant wildlife. I would (and have) still absolutely recommend, but i think it's good to know going into it. It is not a brand new resort but it is not in bad repair and doesn't feel run down. Everything about the experience more than makes up for minor aesthetic drawbacks. I would also highly recommend looking into trip insurance!! Water was rough getting there, and several other tours with other places were canceled. Thankfully the ferry still ran - but because the ferry is separate i don't think there are any refunds for your room if you're not able to get to the island!! I got lucky, but DEFINITELY something I'm looking into for next time.

Robert

Reviewed: 26 Mar 2026

3.0/5.0

Good

Aloha, Not many SCUBA opportunities,,

Bruce

Reviewed: 25 Mar 2026

3.0/5.0

Good

Stayed with partner

Room very basic, expensive. Resort toilets need a good clean, brick paths are in disrepair & dangerous, especially at night with dim lighting. Pool nice. Restaurant needed more choices. Barramundi delicious, lamb tough. Staff excellent, friendly & efficient & asked how your day had been. Food in the resort shop exorbitant, especially when you couldn’t bring any food or alcohol to the island. Bailies bar should have more choices too, at cheaper cost.

Vrotnesky

Reviewed: 20 Feb 2026

5.0/5.0

Fantastic

Stayed with partner

Great!

Jackie

Reviewed: 11 Feb 2026

3.0/5.0

Good

Stayed with family · For friends and family

Heron island smells awful of bird poop. Everywhere! At $350 a night, no a/c or window screens. Snorkeling was amazing! Staff were present. Breakfast was good. Pizza not so much. Salad I had was served with mustard as a dressing. Gross.

Lulu

Reviewed: 20 Jan 2026

5.0/5.0

Fantastic

Staff

Stuart

Reviewed: 9 Jan 2026

5.0/5.0

Fantastic

Stayed with family · For leisure

Heron Island is a very special place. All of the staff were very friendly and helpful.

Hui Vivien

Reviewed: 6 Jan 2026

1.0/5.0

Below average

I was under the impression the booking made on Wotif includes breakfast and boat transfer. It turned out it has only included accommodation. We ended up paying extra $90 for ferry and about $60 for breakfast. It was a rip off. Heron Island Resort is getting old and rundown. The staff cancelled our ferry and subsequently the first night stay at 1.46pm on 26th December without any. phone call but just a message on wotif. I drove 8 hours to get to Gladstone to catch the ferry next morning but it was cancelled. We had to book for last minute accommodation and activities for the next day around Gladstone. There was a very poor communication that has caused us to spend extra $340 unexpected. There was no response from Heron Island until I made a few phone calls and left messages. I have been coming to this island to watch turtle hatching and nesting for the last 10 years. I dont think I would consider coming any more.

Richard

Reviewed: 6 Jan 2026

4.0/5.0

Great

Stayed with family · For leisure

Natures paradise is awaiting everyone - birds, turtles (laying eggs or hatching!!) Rays, sharks and all kind of sea and reef creatures! Just walk into the water and experience the paradise! Since our last stay 2 years ago the new management improved a lot. Service is off course still to be provided by evey staff member - also better but always improvements possible. Food is a challenge as the Canadian company decided to have to pay for breakfast extra, this makes the stay with lunch and dinner to pay extra too an expensive holiday especially for families, take away is a cheaper option but needs more variations as with the buffet options and breakfast variations to extend too. Still no fly screens at the windows is a downside. All over - perfect to enjoying nature at the Great Barrier Reef.

Overview

Heron Island Resort

First open:1984-01-01

Renovation:2011-01-01

Rooms:112

Floors:1

Star rating:

Located in Heron Island, Heron Island Resort is on the beach, a 4-minute walk from The University of Queensland - Heron Island Research Station and 6 minutes by foot from Heron Island Dock. This beach resort is 0.1 mi (0.1 km) from Coral Sea and 0.1 mi (0.1 km) from Heron Island Beach.

Description

See all

Exploring the area

Transport

Mackay Station

Train stations

379.6km

Mackay Airport

Airports

378.1km

Attractions

Heron Island Dock

500m

See map

Facilities & services

Popular facilities

Restaurant

Spa

Luggage storage

General

Shuttle service (additional charge)

Parking

Designated smoking area

Private beach

Business facilities

Meeting facilities

Banquet facilities

Cleaning services

Laundry service

Reception services

Concierge

Front desk (limited service hours)

Tourist info desk

Fast check-out

Health & fitness

Outdoor Swimming pool

Internet

WiFi (additional charge)

Activities

Snorkeling

See all facilities

Property policies

Check-in/out Time

Earliest check-in time:After 15:00 - Before 20:00

Latest check-out time:Before 10:00

Check-in policy

The guest responsible for check-in must be aged 18 or above

Special check-in instructions

Guests must transfer via Boat or helicopter to the property. Guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking. This property offers transfers from the ferry terminal (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 8:00 AM - 8:00 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. There is no cell phone service at this property due to its remote location. This property is accessible by boat or helicopter. Boat transfers are available at 9:30 AM from Gladstone to Heron Island on Friday-Monday and Wednesday. The required fee for boat transfers is AUD 85 per adult and AUD 45 per child each way. On Tuesday and Thursday, access is only available via helicopter for the listed transfer service fee amounts. On December 25, access is only available via helicopter.

Check-in descriptions

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts major credit cards; cash is not accepted

Cashless transactions are available

This property uses a grey water recycling system

Safety features at this property include a smoke detector

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Note: Check-in policies vary by property. Please check carefully before booking

Child Policy

Children at all ages are welcome to stay at this property

Children aged above 12 will be charged as adults at this property

Mandatory fees

The listed destination fee is charged for a maximum of AUD 21 per person, per stay.

Other fees

Fee for wireless internet in public areas: AUD 25 per day (rates may vary)

Uncovered self parking fee: AUD 11 per night

Rollaway bed fee: AUD 75 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Food & drinks

Satisfy your appetite at Shearwater Restaurant, a beachfront restaurant which features a bar/lounge and an ocean view. Dining is also available at the coffee shop/cafe.

See all policies

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Heron Island Resort

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Select your room

Reviews