Quality Inn & Suites I-35 E / Walnut Hill

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Our stay at Quality Inn was very disappointing. The first room we were given had dirty blankets, hair on the pillowcases, and overall did not feel clean. When we asked the front desk to please change the sheets, they moved us to another room instead. The second room was not much better. There was a hole in the floor, the AC unit was extremely loud so we could barely sleep, and we even found bugs on the bed. We ended up having to go buy bedbug spray ourselves. When I spoke to the front desk employee about the issues, his response was basically, “you get what you paid for,” which was very unprofessional and disappointing. The replacement room at least seemed cleaner, but it still had mold on the walls. Overall, this was a very uncomfortable experience, and I would not stay here again.

There was no breakfast not even coffee and staff was rude not worth the price .

Nice

Terrible, customer service. No towels available. Very bad odor thru the hotel. Wall's paint bubbling and chiping off. Elevator floor title cracking and coming off. Smell of burnt marijuana above. Noise came through the windows. Terrible experience.

i travel for work usually i prefer stay close to airport and breakfast included so i can have a meal and get to wor in the morning. the world class breakfast claim fell flat once i woke up to go it was waffles and juice coffee no bread no eggs nothing just empty table though it had the hot plate and other appliances sitting with nothing in or on it. i asked the front desk, the answer was, sorry sir we didnt get the delivery”. nothing change the next day except there was cheapest white bread. front desk personnel change every 4 hours i noticed. i guess some cheap labor on part time schedules. overall i wud say the motels industry have lost their edge and american charm. long gone the days. it feels like this motel industry is taken over by some alien entity and it aint good old american charm. its something else definitely. lesson learned next time pay some extra money and or compromise on distance from airports but definitely will rent a room in HOTEL.

The room was cleaned. Didn't see much of the staff, but the ones I seen were okay not overly friendly. Weekday breakfast was okay but didn't make it to the hot tub. That's all folks!

It was cool, I'll go again

Nasty

The bathroom doesn’t look great and the worse part is the food. Coffee was so cold and eggs and sausage are only available on a weekend. You can’t take food out to the room and cleaning is also on a request.

The breakfast was good but someone opened my room door while I was inside