Harazuru Grand Sky Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

清潔で食事中の接客もスゴく対応が良く笑顔で接客してくれて気持ち良く過ごせました カニもどんどん出してくれてるので 大満足で、たらふく食べれました

建物は古いですが、清掃は行き届いていました。 シャワーヘッドの穴が全部空いていないようで、水量が少なく、空いている穴のお湯も変な方向に向けて出ていました。 料理は、夕食、朝食共にとても美味しくいただけました。 ただ1つ残念だったのは、カニの身が細くて食べ応えがなかった事です。

リーズナブルでスタッフの皆んの対応も良く気持ち良く利用させて頂きました。近辺に利用したい施設がないのは立地から致し方ないかと思います。 また利用させて頂きます。 お世話になりました。

温泉が12時で閉まるのと、脱衣所にタオルがない

This was a very strange place. It is rather isolated and the rooms are not in an enclosed structure rather it has several floors around an open courtyard - reminded me of a prison building. This was fine in the summer but would be cold in the winter. The hotel as obviously seen better days - there has been some attempt at renovation with new wall paper on one wall but it is really tired. The bathroom smelt so bad I chose to shower downstairs in the communal indoor bath area. There is a very small kitchen area but no plates/pans etc. I booked the hotel as it advertised an outside hot spring. On the day I arrived this was closed, I asked if it would be open the next day but was advised it would still be closed (the hotel still charged me tax for hot springs when I checked out). As I had not booked an evening meal I was told I couldn't use the restaurant and had to walk 15 minutes in the rain to a convenience store for dinner. I didn't feel particularly welcomed by the staff. I have never written such a negative review, I'm usually impressed by the quality and service in Japanese hotels. This hotel is not worth the price, I would have preferred a standard business hotel to this one.