Staybridge Suites Durham/Chapel Hill by IHG

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Room was spacious and kitchen with full refrigerator and stove and plates so helpful. Pool was clean and refreshing and what a plus to have grills and covered sitting area. Breakfast had so many options and healthy fruit and yogurt with ability to grab and go. Very good choice for price.

I was told the room would have a roll-in shower!!! It did not; my wife is in a wheelchair, and this caused great difficulties. I asked the front desk clerk, who told me to go somewhere else, and I would get a full refund. That was a lie!!! They have not refunded the money and tell me that they will not.

Every shift at this hotel was amazing. They made sure we was OK. Answer our questions politely and we’re just amazing personalities to be around. Including management.

We were from out of town didn’t arrive to the hotel until Tuesday morning. On Friday morning I received a call from the Gm Kim telling me she was putting my family out due to the smell of smoke in the room that’s been coming from the second floor since Monday. I assured her we didnt smoke in the room that wasn’t our floor and we didn’t arrive until Tuesday. The way this women was speaking to me as a customer was disrespectful and uncalled for and If that was the case why are you waiting until Friday to address the situation. Long story short the situation wasn’t managed properly. She was trying to charge me 250 cleaning fee I explained absolutely not, not for something we didn’t do. We could leave the hotel not a problem. My mother said the cleaning ladies were very rude pushing by her to get into the room as she was trying to exist the room. Shoving towels at my mom just disrespectful. We still tipped and was kind to all parties. Monday was check out and the first time we are eating breakfast there and the milk was sour, the juice was sour and warm coming out the machine. When staff was made aware she came out took the milk and didn’t replace for anyone to eat or drink anything containing milk. A rough weekend I don’t recommend staying here.

Sería muy bueno que cuando se tratara de un Hotel que no va a ser las habitaciones diario, lo pusieran antes de qué uno haga la reservación como parte de lo que ofrece el Hotel porque fue horrible tener que estar tratando con un personal bastante desatento para que nos hicieran la habitación, la cual no hacían si no se los pedía a uno la dejaban sin hacer.

The rooms in this hotel are in desperate need of renovation, walls and corners in bathrooms were unclean, carpet and sofa unpleasant. Bed linens were good and the location was perfect for our trip so we continued with our stay, plus the front desk staff were awesome.

We were in room 336. Dry large 1 bedroom but the room smelled musty and urine, gross smell every time we entered, breakfast as ok, barely had any fruit and would put out 1 pint of blueberries and say they were out, could have been much better

This place was terrible!!! Manager Kim b sold my room for an uncharge and canceled my reservation last minute on graduation weekend leaving my husband and four children stranded. Their customer service was unprofessional and inconsistent. I was lied to that I canceled the room when that never occurred. Do not stay in a place where they do not value your business.

The bathrooms in this hotel need a very thorough cleaning. Scrubbing, bleaching etc. It made me wonder how truly clean everything else was. The breakfast though was very good and the food area looked clean. The rooms were large and the location just of I 40 between chapel hill and Durham was very convenient.

Property was clean but needs some updating.