OUTRIGGER Kona Resort & Spa

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The front desk persons in the nigh shift are not very nice. When I asked the reason why my room wasn’t being cleared up for the all day and when it will be cleared up. The front desk person told me the housekeeper has their own schedule and he didn’t know when the housekeeper will go to clean the room. That’s terrible.

Great location for the snorkeling and manta ray diving. Both activities were a 5-10 walk. Beautiful ocean view. I would stay there again

The staff was good at answering questions about what to do on the island. Adam with corsair was great. Will and the rest of the staff with the valet service was great. Overall, we really enjoyed our stay, Thank you Outrigger for a great vacation.

My room was always cleaned well and was accommodating to my 6 month old baby. The pool was nice and well kept. The only small complaint could be that the customer service was hit or miss on the friendliness. All the guys at the valet were nice and fast. If you want a drink at the pool you’re gonna go up to the bar and get it yourself. Food at the hotel was so so. Better to eat off property. Other than that it was a great hotel stay.

The staff in every aspect of the hotel were amazing. Each were very proactive to insure we had a great experience! The topper was we were able to watch the Manta Ray watching from our balcony!

We enjoyed our stay here. My son loved the pool with the beach entry and water slide. We enjoyed walking the trails and garden. I loved the morning yoga. Our room was nice, clean and comfortable. The beds were very comfortable.

Staff had alot of Aloha, very friendly and hotel was clean and comfortable.

Overall happy! Fantastic location and oceanfront views. Comfortable beds and sheets and immaculately clean room which is priority to me. Shower and bath tube was comfortable and pretty. Appreciated the mini fridge and microwave in laundry room. Washer and dryer were easy to use and detergent was available. Enjoyed the pool and adult side was a plus. Pool side sofas looked nice but worn (maybe dirty) so skipped. Breakfast choices at Piko were tasty and staff at Piko were a joy. I skipped the breakfast buffett since limited fruit options. Loved the bloody mary with ocean vodka and the Monte Cristo. Manta tours meet in parking lot so nice convenience. Loved the manta ray pictures and history by Piko. Check - in could improve. Didn't give good directions to room. No carts or assistance to room offered and took us a while to find the room. Also mutliple signs at checkin desk states hold on bank cards and when I asked staff for details they did not seem familiar with details at first until I asked for clarity a second time. Room down the hall from me had plastic taped to ground all the way into the hall - looked dirty and unwelcoming. Ocean outlook areas above adult pool on 3rd and 4th floor could be improved be because the building roof below was not pretty (think its a bar roof) - consider light landscaping there.

Second time staying here and we love how relaxing and not-busy this resort is. Unfortunately, this time there were some issues that could’ve been and should’ve been handled. We had 2 rooms and both didn’t have any soap for bathroom sink provided. We had to call housekeeping to get some so that we could wash our hands after using the bathroom and it took over and hour and 2 calls to get it. We found cockroaches in a couple of areas (the pool and outside our room) and when we called to have someone take care of it, it took over 4 hours and more calls to the front desk. On top of that, the Holoholo store on the property, had THE MOST rude worker. She was in the coffee bar area and every time we went, she was so clearly irritated to have to help anyone. She was equally rude to everyone I saw her come in contact with so I know it wasn’t just toward us. Spoke to the hotel manager, Sally, who was aware and advised about the situation. She was very apologetic but this store isn’t actually associated with the resort. Whatever you do, don’t eat breakfast at the Piko restaurant in the resort. Beyond expensive and none of us enjoyed the food! Lunch bar is great for food however!

The resort was clean and we lived the view from our ocean front suite. We'll be going back for our anniversary.