Hanoi Gatsby Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Great location and great staff. Can be a little noisy as soundproofing is not great!

Do not book here. I’m extremely irritated with Expedia and myself for not cross checking this hotel. I don’t know how it is rated ‘very good’. We were meant to stay 9 nights and left after 1, kissing our money goodbye. If we didn’t arrive so late I would’ve walked out immediately after check in. (I will continue to try and take this up with Expedia). The room was old and dirty, the bathroom in particular was filthy. I wish I could add photos. The sink and toilet were dirty (this is also a non tissue flushing toilet, which wouldn’t have been such a big deal if the bidet looked even remotely clean. I wrapped it in tissue to touch it). It was just generally terrible, old, and filthy, we showered with sandals on as a precaution. The towels were not clean, and had visible dirt on them. I was itching in the bed sheets and after looking at other experiences I am now concerned it was bugs. There was no lake view but at that point it was the least of my worries. Please cross check every hotel you book through Expedia because they may be completely and utterly misleading.

Bed bugs everywhere and didn’t get my refund

Its pretty central and a good location, but the rooms are a little bit grubby, especially the bathroom. Could do with some local maps of the city but other than that it was okay.

Property is tired. Staff is tired. Room is tired. It was ok but not for what we paid and thought we would get from the pictures online. Smoke smell blew in with AC from people outside smoking. Sheets were clean and smooth elevator are only positives.

The staff were nice enough. The room was absolute filth. Mould in the bathroom and bedroom. Had a much more comfortable stay at a Hostel down the road. Do not recommend.

The property is centrally located. Daily? Room servicing was unreliable, had to ask for sheets to be changed after 10 days. Shower drain mostly blocked, toilet not cleaned, toilet paper had to repeatable ask for.

Lots of noise at night, staff didn’t remove the portable bed after committing, fid not understand English properly

Central location. Good customer service.

They should try to be smart, very smart. Especially the bathroom. They should replenish toiletries as well as scrub the toilet floor and walls so that clients plan to come back or refer other people. They should also sweep the room floors everyday when there is a client. They should be professional especially on the reception area. They should buy proper detergents not user old containers over and over again to refill. They are nice people but dirty.