Four Points by Sheraton Midtown-Times Square

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Pretty disappointing. Work stoppage.confusing additional fees and an overall downtrodden place

The worst experience I have ever had.

Nous avons passé un excellent séjour dans cet hôtel. L’emplacement est parfait, à quelques minutes de Times Square, les chambres étaient propres, confortables et le personnel de l’hôtel a toujours été courtois et professionnel. Nous y retournerions sans hésiter. Le seul point négatif concerne la grève à l’extérieur de l’hôtel. Du matin au soir, les manifestants font beaucoup de bruit et, chaque fois que nous entrions ou sortions de l’hôtel, ils nous criaient « Check out! ». Ce n’est vraiment pas agréable pour les clients qui viennent simplement profiter de leurs vacances. Je comprends que les employés aient le droit de manifester, mais il est difficile de comprendre pourquoi la direction permet que les clients soient constamment interpellés de cette façon à l’entrée de l’hôtel. Mis à part cette situation indépendante de la qualité de l’hôtel lui-même, notre séjour a été très agréable.

Hotel was central/walking distance to everything in Times Square

Great experience. Would definitely stay again in the future.

Our first room had a broken air conditioner. However, the staff were very accommodating and moved us to a new room, which was wonderful! Nicole was especially kind and helpful! Both rooms were very clean and comfortable. We had a nice stay.

I am writing to formally request compensation for the significant financial losses and inconvenience I suffered in connection with my reservation at Four Points by Sheraton New York. When I arrived at the hotel, I discovered that there was an ongoing protest directly affecting the property. The noise level was extreme, with drums and demonstrations taking place outside the hotel. The situation was so disruptive that the hotel was providing earplugs to guests. This material fact was never disclosed on Expedia’s booking page, and had I been informed of these conditions, I would never have booked this property. Compounding the issue, my flight was delayed by one day, and I was charged for that night despite being unable to arrive as scheduled. Due to the conditions at the hotel and the exceptional demand related to the World Cup Final, I was forced to secure alternative accommodations at a Hilton property at a substantially higher rate. As a result, I incurred approximately USD 1,500 in additional lodging and related expenses. While I appreciate that the unused nights at the Four Points were ultimately refunded, this does not address the significant out-of-pocket costs, disruption to my trip, inconvenience, stress, and physical discomfort caused by the situation. The lack of prior disclosure prevented me from making an informed booking decision and directly contributed to the damages I suffered. Therefore, I respectfully request that Expedia review my case, thanks, GP

Staff was kind, and made ever attempt to accommodate all my family needs.

Its

Very nice hotel. Staff was great. Location was close to everything. Easy walk to MSG