Quality Inn & Suites Silverdale Bangor - Keyport

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

My room was satisfactory as far as cleanliness. So many things went wrong... first of all I called the hotel before my stay to find out what the dog fee would be and was told $25 per night. I get to the hotel and while checking in I was told that the manager had just raised the fee to $40 per night, even though the form I was made to sign had $25 per night - the lady at the front desk checking me in would not let me pay $25 and insisted I had to pay $40. I paid over $600 for 2 nights, which is ridiculous. This hotel is very much outdated, the carpeting in the stairwell and halls was dirty and very worn. No pool, breakfast was very "meh" - to pay this much per day one would think I was staying at a high-end Marriott or Hilton. When I got to my room I couldn't get the TV remote to work, so I picked up the phone to call the front desk and the phone did not work. So I walked down (no elevator) to see if I could get another remote and was told they didn't have one. When a new lady took over the desk, she gave me new batteries to try and it did work for awhile but the next morning it stopped working again. A maintenance person was sent to my room and they finally got it working again. I had to go down to the 1st floor to get Ice as the 3rd floor didn't have an ice machine and the one on the 2nd floor did not work. I feel like I was ripped off - cost way too much for what you get.

Good location and large rooms, but stains on bed covers and carpets were very off putting.

I can't recommend this property. Check in took over an hour, because the staff was far too new and not properly trained. Double charged for the room. Property is obviously at the close of life for the owner. Not up to normal Quality Inn standards. The parking is HORRENDOUS. It is not well-laid out and the access is difficult - even a Smart Car would have difficulty getting in and out of the spaces. I have stayed at this property many times in the past and was truly surprised at how run down it has gotten.

No elevator, three floors. Unable to get a ground floor room on arrival. I am 80 with spinal stenosis so it was a challenge even with a second floor room. Bad on me not to have asked when booking. Staff was very helpful, the room was clean and nice. Heat / cooling worked well. Breakfast was above average.

Great location (I was in town for an outrigger regatta) and pleasantly surprised at all the aspects: super clean, great bed, fluffy pillows, thick towels. Also happy to see the full breakfast in the morning: scrambled eggs, sausage, biscuits, pastries, coffee, tea. Tiny downside: no elevator, so first floor rooms are reserved for disabled travelers only. But: receptionist said an elevator would be installed this summer. Again, small flaw and if I can’t walk up two flights of stairs, then I’ve got no business in an outrigger race, LOL.

It was OK, the staff person was very nice but gave me incorrect information about getting a refund from Expedia when it should be them the hotel/motel. Everything appeared to be clean but in the bathroom the floor was full of hair.

Great stay

The staff member at the front desk who was present for both our check-in and check-out wasn't well suited to her work; her voice was sufficiently soft as to be nearly unintelligible. Further, she insisted on making photocopies of both my drivers license and my wife's even though we had already paid for the room through Expedia. The property itself is fine and the room seemed clean. There was a pretty strong smell of disinfectant in the room and hallway. We've stayed here twice because it's a reasonable value in a good location, but I wish it was a little cheaper for what it is.

Breakfast ended too early for us to take advantage of as well as we had plans to go out anyways so can't properly rate that. Otherwise there's not really any amenities so... Room was pretty clean just a few random bits and bobs of lint hanging around ... Great price for the area definitely within walking distance of the mall which is great!

PLEASE READ IN ENTIRETY. This is an excellent value for.the money. Clean rooms, quiet and close to everything. However, this is not the Wynn - the rooms show wear, you might blow a fuse, and the casing of your door may show.that the door.has been kicked in before and had an amateur repair. The breakfast is filling with bacon and eggs. The staff are friendly and basically all young people. The price to value is off.the charts though.