MainStay Suites Williamstown

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

It is fully fitted out one bedroom unit.

Good parking and really clean room

Very comfortable spacious accomodation with great view!

Property was nice

Love staying here for the convenient location, the size of the rooms are huge and it's always very clean.

Great staff and location.

Staff, location and restaurant

Front desk staff are great, location is perfect, accommodation is dated, dirty with basic amenities. We had to move to a second room as the bathroom was foul in the first; the second room also hadn't been cleaned properly. These are not corporate residences, they are Couldn'tCareLess Residences.

We spoke to the concierge about a late evening arrival. They assured us that we could access our room by calling a number when we got there. We drove 4hrs to reach our destination with a baby- to find that we could not access our room and there was no one to help us or assist. If it wasn’t for my parents we would have had to sleep in our vehicle. My 60 year old parents were staying there too (luckily) and let us in. They slept on the floor. It was an absolutely horrid situation. We chose to stay there because we wanted to be rested to attend a funeral. This did not happen. Severely disappointed. We expected more that just a refund. This did not occur. Don’t stay here if you can help it. I have stayed in a lot of places, we have never had this happen, ever. Very incompetent in this day and age. Staff also knew nothing about parking around the area. Huge overhaul and upskilling needed. The room was ok. Dusty around the skirting boards. Cleaning crew left red garbage bin in the hallway as we exited our room.

We were very disappointed at the level of noise coming from above us I rang reception twice the first time I asked her if there was maintenance on the building which I happen to see when I was collecting an Uber eats outside she said there wasn’t. I also asked about the banging coming from above our room which she told me it was just another room and the noise will stop after nine. I rang after nine as the noise hadn’t stopped yet. She didn’t really give me any clear problem-solving then all of a sudden I hear a man scream which was from the restaurant to which she said she heard and she’s close the restaurant doors no apology no nothing. The back door to a shed which is ridiculous. Decking to everyone else that stays there so no security the door itself doesn’t have a bolt so you could put even though the door was locked. You could push it through so there was nothing actually holding the door intact.