Quality Inn New Orleans I-10 East

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Everything

The room was not cleaned properly, towels were stained, tub was just yucky looking, but you get what you pay for.

We ended up not staying. The door shook even though it was locked, and the deadbolt lock was removed. The air conditioner barely cooled the room.

My room smelled and water was coming up thru the flooring

Poor choice of a hotel

Dead roaches and mouse droppings everywhere. The place smelled like mold of which I am allergic to. I could not stay and they would not refund my money. Another woman, a guest was leaving with her children because one of her children was bit by something in the hotel. Warning....DO NOT STAY HERE!

We arrived and were first given a room with a dirty bathroom and tub. We requested another room and were moved, but the second room was not much better. The tub in the new room would not drain, and we were told there was nothing they could do about it during our stay. Things got worse when the toilet clogged and the room phone did not work, so we had to use our cell phone to contact the front desk. Around 6 PM, we were told there was no maintenance staff available to plunge the toilet. The employee offered to send us a plunger so we could handle it ourselves, which is unacceptable when paying for a hotel stay. We asked to be moved again, but the next room shown to us was in even worse condition, so we stayed where we were. The following day, we asked to speak with a manager. One employee told us the manager was out of town, then later changed the story and said he would return in a few hours. We came back later and still no manager was available. Overall, the cleanliness, maintenance issues, and lack of management support made this a very disappointing experience. I believe some type of compensation or refund is appropriate given the condition of the rooms and the way the situation was handled.

Due to an unforeseen emergency change I did not stay there at all but I am have major difficulties getting my refund even though I purchase reservation protection. Now I am getting the run around about my money. But they will hear from me again

Love it love it! Great place to stay

Disappointed with our stay. The gentleman that checked us in was very pleasant. When we complained about the room having an unpleasant smell his wife just barged into our room demanding what the problem was. The night clerk was very pleasant and moved us immediately when I requested assistance with removing a cockroach from our ceiling. The attempts to improve the room fell short by terrible workmanship. I usually do not like to leave negative comments. The description online fell short from reality.