Property policies
![]()
Check-in/out Time
Earliest check-in time:After 14:00 - Before 23:45
Latest check-out time:Before 12:00
![]()
Check-in policy
The guest responsible for check-in must be aged 18 or above
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property uses some geothermal energy; some water is reused through a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Note: Check-in policies vary by property. Please check carefully before booking
![]()
Child Policy
Children at all ages are welcome to stay at this property
Age
|
Fees
|
|---|
0-15 years old Not included | Free |
Children aged above 15 will be charged as adults at this property
Up to 1 children aged 15 or below can share a bed with an adult for each room. If you're bringing additional children, please refer to the following. Detailed policy can be different depending on the hotel.
![]()
Extra bed policy
Extra beds are not allowed at this hotel
Additional fees may be charged when you accompany children or bring additional guests. Please contact the hotel directly for details.
![]()
Mandatory fees
You'll be asked to pay the following charges at the property:
Christmas Eve (24 December) Gala Dinner per adult: THB 950.00
Christmas Eve (24 December) Gala Dinner per child: THB 475.00 (from 1 to 12 years old)
New Year's Eve (31 December) Gala Dinner per adult: THB 1053.42
New Year's Eve (31 December) Gala Dinner per child: THB 600.00 (from 1 to 12 years old)
We have included all charges provided to us by the property.
![]()
Other fees
Fee for buffet breakfast: approximately THB 250 for adults and THB 125 for children
Airport shuttle fee: THB 200 per person (one-way)
Pet fee: THB 400 per pet, per night
Rollaway bed fee: THB 600.0 per night
Credit card charges are subject to a surcharge
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
![]()
Food & drinks
Enjoy a meal at Citrus, or stay in and take advantage of the hotel's 24-hour room service. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
