a&o Köln Hauptbahnhof

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

There is an app for 'checking in' however the app didn't work. There is also no link provided through a&o/expedia to download the app, which would have been helpful. I msgd the property through Expedia about the app not working for check in and received no reply. After calling a help centre for a&o the man told me the hotel had a 24/7 reception. When we got there (bearing in mind it's 35c+) there was no one at reception (which was like an oven) and we had to get other guests to let us in. There was no one at reception to be found, I had to ring the helpline again as the self check in system wasn't finding our booking. We were overheated and stressed at this point. Finally we got in and the room was STIFLING. One paltry desk fan for a giant room! The shower holder was practically falling off the wall and the towels smelt musty and unclean. Having to have the windows open, as the ro was hotter than outside, the noise from the nearby train tracks screeching was deafening. Would not recommend to stay in the summer and bring your own towels! A really uncomfortable amd stressful stay.

This was a great option for ease of access to the central strain station and within walking distance of everything you would want to see. The price I paid was great and got exactly what I expected, however was impressed with room size and en-suite. The shower was hot and powerful, and the bed was comfy. Just what I needed for a hotel where I only returned to sleep. Would highly recommend and book again.

Decent budget hotel close to the hbf. Main room was spotless. Apart from the main light didn't work I could have complained but wanted sleep. Bathroom was reasonable though nasty stain in the toilet and water heater looked a bit precarious

There was no lift but I had friendly help with my luggage .

Good location to do xmas markets. Nice spacious room. Free coffee and water. Staff very helpful.

Great price for the location and quality. Perfect for a short stay. Since it’s beside the train station it might be noisy for some however for me it’s not a bother as it’s just white noise. Staff very friendly and would stay again due to its close proximity to the city centre.

This staff, especially Mohammad, went beyond the call of duty. My rental car battery died in the garage because I left my hazards on. When I told him the problem. He first looked at the car with me to see if there was a back up battery. When I couldn’t get my call to go through to roadside services, he used his personal phone; when we found out they were closed for the day, he called the rental car company, met the truck with me and made sure it started. He helped us every step of the way. He was so kind. We met 3 of the front desk staff- and each one was friendly as well. This is also a great location. We walked to so many things.

The staff is very friendly and the hotel is located in the close vicinity to the cathedral.

Great location Staff excellent and accommodation Train noise only issue depending on how heavy of a sleeper you are

Horrible experience with this hotel. Would give them 0 stars if I could. Asked if we could switch hotels (exact same hotel different part of the city) to be closer to the train station we were arriving at very late at night. They advised consideration would be given once we booked the other hotel and provided the confirmation number. We did this and hoped for a switch. The day after check out we got a message saying they would not honour the switch and we were on the hook for the bookings at both hotels. I found this very misleading and scheming on their part to get more $ out of us. Would never stay at this hotel again! Very disappointed in their conduct!