The Royal Sonesta Chicago Downtown

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Incredible views, great value, great location

My first experience at this hotel was lovely. Staff was friend, kind patient and very helpful. I’d recommend it to any travelers and look forward to staying at this property in the near future.

Great location. Check in took a while because they were busy. Very clean property would stay here again

Had a birthday party for 12 women with 4 rooms reserved. They did a great job finding us the best deals, booking us as close as possible, and handling all our different arrival and departure schedules. Loved this stay and now am a fan of all soonesta properties.

Great

The suite was clean and had a lot of kitchen ware for my stay. Everyone was very helpful and friendly.

Perfectly located. Efficient staff. Rooms were clean and generously sized with great view. Recommend!

We booked the Royal Sonesta Downtown because it appeared to be one of the nicer and more convenient options in the area. At over $3,000 for three nights, we expected a much better experience. The room was decent, but several things felt outdated, and the bathtub handle was broken, so we couldn’t use it. Housekeeping, however, was excellent and one of the highlights of our stay. Our biggest issue was the inconsistency of information from staff. Guest Services was often busy or went to voicemail, forcing us to visit the front desk, which always seemed overwhelmed. We requested early check-in and late checkout when booking. One employee told us to call a few hours before arrival to check availability, but when we did, another representative rudely said they wouldn’t know until we arrived. Fortunately, the front desk agent at check-in was friendly. We also received conflicting answers about ice machines. One employee told us every even-numbered floor had one, only for us to later learn our floor specifically did not. Another employee said ice could be delivered, but when we called for it, they told us it could not and incorrectly claimed our freezer made ice in a super condescending manner. We were told the night before departure that a decision couldn’t be made until the next morning because the house manager wasn’t there. The next day it was denied an hour before normal checkout. Overall, it’s a decent hotel, but not worth the price we paid.

Very enjoying stay!

Great location. Very friendly staff. Super clean and fantastic view. Will stay here again when in Chicago.