Super 8 by Wyndham Independence Kansas City

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

There is no human at the front desk. In an open lobby room you are expected to say your name out loud, give your credit card and your driver's license. People off the street are coming to eat breakfast. I do NOT recommend staying here!

Rooms smelled like wet carpet and bathrooms had a funky smell and toilet wouldn’t flush correctly. Almost got charged my deposit for using the towels in the bathroom. The ONLY good thing about this place was the pool.

Very bad odor, homeless people roaming the halls. Dirty rooms. Fridge didn’t work. Very few channels worked on the TV

The room was relatively clean, though I was missing handsoap and found a couple hairs in the bathtub. I ended up wiping down the bathtub itself and found it to be clean (just old and stained), so I presume the hairs were from the person who cleaned the room. It was rare for someone to be at the front desk. It seems Wyndham has opted to save money by outsourcing the front desk - the person who checked us in was through a video call at a kiosk. It was a little odd, but the person was nice and checked us in successfully. Parking was great. We did not make use of the other amenities except for the continental breakfast. There was bread for toast, biscuits and sausage gravy, oatmeal packets, jam, coffee, and a waffle maker. There was some fresh fruit and yogurt as well.

It was a good week I g stay for me. The staff was great and they had a parking spot for veterans

It was a little out dated but it was fairly clean.we never saw any staff We were checked in my someone on a computer screen. Location was good. It was the most expensive super 8 I've ever stayed at. Over 200 dollars for one night. Parking lot was well lit and big.

I was very surprised to discover that there was NOBODY (no person on site) to check me in when I arrived at 8pm. I was told by a kiosk that the front desk employees need to get their sleep so in the evening NOBODY works on site at the hotel. I was then directed by the Kiosk to let them scan my ID (drivers license) and when I explained I wasn’t comfortable showing my drivers license to the machine they said I wouldn’t be allowed to check in and couldn’t get my pre-paid room. So, reluctantly I let them scan and copy my ID. The entire process took about 20 minutes and was extremely cold and inhuman. I kept asking how it is they don’t have any person at the hotel for safety reasons? The answer was always, the employees need to sleep so they don’t work evenings. Terrible. I will NEVER come back to that hotel, again.

Worst hotel I’ve ever “stayed” at. No check in staff or staff in general. You literally check in with a person on a kiosk that’s from overseas. After I complained about my room being dirty, he told me the room had been cleaned and nothing could be done. The pool was locked and unable to be used, when I questioned the man on the screen he told me it was closed due to weather. When I explained it was sunny and had been all day he told me no one was there to unlock it. At that point we packed up and left without even staying the night. Thankfully we were able to find a property nearby that had a great staff. I will question if I ever book a super 8 in the future.

the outdoor pool was nice and we sat out and enjoyed some sun before dipping in the pool. The big problem was in the middle of the night: I heard water dripping and wondered if something was wrong with the shower. I turned on the light in the bathroom and water was dripping from the vent in the ceiling. In five more minutes, water was dripping from the smoke detector in our room. I went to the front desk, and the attendant quickly moved us to another room. I found out later a pipe was bad on the floor above us. We lost some sleep, but the solution was OK.

What’s a nice place to rest