Hilton Grand Vacations Club Ocean Enclave Myrtle Beach

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Excellent location right next to the boardwalk, within walking distance to several restaurants. Oceanfront rooms are very nice and comfortable although the floors in mine (2605B) this time were dirty…my white socks took a beating. The WIFI is functional but would kick us off 3 times an hour…an annoyance if you’re trying to stream something. Overall, one of the nicer places in Myrtle Beach and we’d stay there again.

For the last couple of years, my family and I have made this resort part of our annual vacation tradition, which is why this visit was so disappointing. I’m not sure if it was just an off week or if the issues were related to being on the 26th floor (which felt way too high), but our experience was far from what we’ve come to expect. The AC went out on our first day and then again on our last night before leaving. What made matters worse was that the supervisor working the night the AC first went out was not helpful and apparently never informed the manager of the issue, forcing us to explain everything again the next day. The manager was the only person who seemed genuinely concerned and helpful. She addressed our concerns and compensated us for some of the inconvenience, which we appreciated. In addition to the AC issues, the food-ordering website was down, the Wi-Fi repeatedly cut out, and the family hot tub was closed during part of our stay. Unfortunately, the number of problems we experienced made it difficult to enjoy our vacation. Based on this trip alone, I would not recommend this resort. It’s especially disappointing because we’ve loved coming here every year and have always looked forward to our stay. Hopefully, these issues are addressed, but if you do stay here, I would strongly suggest avoiding the Oceanview 26th floor.

We have stayed here for several years but this year will be our last. The facility is nice but the pool is too small for the number of guests. It is not the hotels fault but the bar next door plays incredibly loud music from 9pm til closing at 2am or so which makes it difficult to sleep. And since the Country Music Festival is now on the weekend we are here for another event, that music just adds to the unbearable noise level. The staff are generally nice but there were only 2 bellmen/car valets when we arrived so no help was available. There was only 1 staff checking in people as well - totally overwhelmed. And the desk staff person I asked about housekeeping after being there for 3 nights, "Jeff ", was curt almost rude, that I even asked for housekeeping service

The property was impeccable. Staff was very friendly and helpful. One of the best beach vacations I’ve ever had. Thank you!

Very clean and well maintained!!!

It's very good hotel and have a beautiful beach view

Great

Great location. Hotel was perfect and staff were all amazing. We will definitely be returning.

Great stay, will be back again next year.

I was disappointed on the experienced received. From the very first day when I checked in and walked into the room, I noticed that the room was dirty. The floor was filthy with dust debris. I went downstairs to speak to the concierge and instead of taking my complaint they told me that they were not responsible for that and directed me to speak to the housekeeping section. I believe that they should have taken my complaint and passed it on to the correct section for I don’t know their chain of command.