UH Suite The Coex

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Great staff

Overall this was a really good stay. Location was near the Seolleung light rail station so very convenient. It was spacious for six people because it had two showers and two toilets. There’s a mini fridge with freezer, microwave and some silverware and complimentary laundry (even though it’s limited to one small bag per day). Those are things you can’t find at a regular chain hotel that I found super helpful traveling with three young children. They really enjoyed the living room bathtub. The small downsides are extra blankets do cost, and there are parts of the hotel room that was dusty like right outside the bathtub where there are decorative stones.

Very modern style condo. Well maintained and friendly staff. Definitely will come back

The room was clean and well equipped with extra amenities like special tea and water. The reception staff was very helpful, and Tyler even helped us book treatments at the nearby spa. The cleaning staff was very considerate of our schedule and kept replenishing towels and water. The location is convenient and walking distance to shops, cafes, and restaurants.

Good location close to the airport limousine.

Everything was great. From clean rooms, comfortable hot tub, friendly and helpful staff and even free laundry service.

The absolute best hotel with the best customers service! The employee made our stay feel like paradise !!

The staff was extremely attention and responsive. Communication is on point and the complimentary laundry presents a bonus point which is much appreciated. The staff also helped us secure an airport transfer arrangement during one of the big holidays in Korea. Thank you!

My family and I stayed at UH Suite Coex from 26 Dec to 2 Jan. The room itself was amazing — spacious, clean, and very comfortable. However, considering the price paid and the fact that we were staying on the 7th floor, several operational issues significantly affected our experience. Throughout our stay, the lift broke down multiple times, and construction was still ongoing, which was inconvenient. One major issue was the confusing and inconsistent communication regarding the laundry service. We were clearly informed that the laundry drop-off cut-off time was 12am, but when we went down at 11pm+, our laundry was rejected. This resulted in us having to carry our laundry back up via the stairs late at night, which was extremely tiring and frustrating. On our check-out day, there was no staff at the reception at all. We had no choice but to leave our key cards unattended on the table, with no one around to assist or acknowledge our check-out. I would also like to caution guests who plan to use the laundry service — our clothes were mixed with other guests’ laundry, and several Heattech items went missing. This caused significant inconvenience during winter, and we had to repurchase essential clothing during our stay. While the room quality was excellent, the service coordination, communication, and overall management need serious improvement, especially given the price point.

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