Premier Inn London Kensington

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Great location. Helpful staff.

Pros: good location, AC works well which was a blessing during one of the hottest weeks recorded in London , sound insulation works well (quite rooms in spite of being right on the railway path), comfortable beds. Cons: needs serious deep cleaning , the stench hits you as soon as you step into the corridor to the elevator and into the rooms. Poorly maintained hotel overall and poor cleaning. Toilets have black fungus near wet areas, the bedroom had a living spider web above the TV wall cladding. The house keeping rules and system overall is poor: must order only during the day of the request , and when it takes place the room isn’t actually cleaned, they just replace the towels and throw away the garbage.. floors aren’t cleaned, shower area isn’t cleaned, surfaces aren’t cleaned. The room simply stays dirty and interested as long as you stay. They don’t allow changing bedsheets even if they are dirty, except after the 6th day of stay.. lack of safe box in the rooms is cumbersome and inconvenient. Although the hotels allows storing personal belongings in the reception/admin safe room. No electric plugs near the bed .. so you have to charge your phone on the desk only through that single plug. I hope the hotel takes serious measures to improve its quality and cleanliness.

My stay was for 7 nights. First the positives: 3-minute walk to Earls Court tube station for the District and Piccadilly lines, so easy to get to and from Heathrow and elsewhere; relatively modern building (mid 1960s?), so there are elevators (which many of the small 3-story hotels in Earls Court lack if you must stay in that area); spacious room that was plenty for one person; convenience/fast food dining up and down the tube station area and Sainsbury's a few blocks away. A few negatives: don't expect any room amenities (e.g., no room safe, luggage rack, ice machine on any floor (must go downstairs to bar/restaurant to request), or even minor items like box of tissues in bathroom, clock on nightstand, very limited TV channel options-mostly BBC and ITV). The positives outweigh the negatives, so would stay here again assuming acceptable rates.

Clean room, good location,breakfast is excellent

GREAT LOCATION TO MUSEUMS AND UNDERGROUND. FRIENDLY STAFF

Great overall stay, just a quick walk to subway, or hop on hop off bus stop

location

You get what you pay for and the only thing premier is the name. Apart from the location and price there is nothing to recommend. The rooms are dated and desperately in need of an update.

Staff was amazing and beds were so comfortable!

Staff were excellent, especially Elizabeth at the front desk. WiFi was pitiful - my Zoom conversations kept pausing. The room was ok but no valuables safe and a bit shabby around the edges.