Joyway Hotels Istanbul Sultanahmet

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

First of all we booked a king bed with sea view, what we got was a double bed that was on the floor pushed up against the wall, with a comforter that was a twin size in like less then a hundred square feet, it was nothing like the picture that they showed. No wash cloths and one hand towel. And it was directly under rooftop restaurant, and everytime someone push a chair in or out we heard screeching till 3 am, which was supposed to close at midnight. The location was fantastic, the staff was nice, we did have a meal in the rooftop restaurant and was wonderful.

The hotel was in a great location, very close to Hagia Sophia and the Blue mosque (2-4 mins) , with a short walk (10 mins) to the tram/ferry terminals. Staff were welcoming and nice. However, they didn't have our room available on arrival, so we were given a family room for the first night. We were then given our respective rooms the next day, but one of them wasn't what we had paid for with a sea view, which was disappointing and smaller. The rooms were clean, with good facilities. Cleaning staff were lovely and very accomodating. Breakfast was served at a restaurant about a minute's walk from the hotel. The food was good, with a generous variety to choose from.

There was a smell from bathroom when I put the extraction fan on. The staff were all excellent

The location and the staff are excellent. But room cleaning isn’t as good. only one female staff at breakfast in No.3 is looking at guests and talking in her language, almost like making fun or laughing about them, wasn’t nice to see. But apart from her every other staff from reception to restaurants are extremely kind and helpful. Breakfast options are very limited - this was meant to be our highlight, hence we chose a 4* hotel, we’ve stayed in other 4* close by with amazing breakfast options. lots of flies everywhere, air con not working, cat coming in dirty- apart from Breakfast options and area the hotel is good.

We have stayed here multiple times and every time have had a marvelous experience. The staff are helpful and professional. Location is Sultanahmet is central to the tourist attractions. Would recommend this hotel highly.

Hotel was clean and modern. Location was very good, however, our stay was ruined by the fact that there was no hot water available and the heating system was not working effectively. We stayed during the end if Nivember ao it was cold and wet outdoors and we needed to be able to have a hot shower after a day of exploring in the cold and wet weather. On the first day of our stay we informed staff about the issue and were advised that there is a problem throughout tje hotel but this would be foxed in a few hours. Later that day it still wasn’t fixed. we complained again and were told tbey would fix the issue worh the water. The issue was never fixed througout our stay. We asked for another room to be able to shower in and tbey ioened up a vacant room for us to use the shower in, but there was also no hot water here. Shower temp was set in full and at the most, the water would tirn luke warm for 30 seconds before becoming freezing cold again. Each time we complained about the water, we were told someone would come up to look at it, so we were unable to relax in the room as we were waiting for staff but no one would come. Because of these issues our stay was unpleasant amd they inly good thing about the hotel was the location beaing in close proximity to all the main tourist attractions. The manager offered a free breakfast as compensation for not providing the basic services a hotel should provide which include heating and hot water, and we have left feeling unwell.

Small but new room with a fantastic location next to top sites. Great rooftop spot for breakfast to watch the sun rise over the Bosphorus. Central location with all noises of the city. highly recommended.

Very clean, lovely rooftop restaurant not overpriced, very helpful staff. Great location couldn’t have been better placed.

The Hotel was very nice with good size room and comfortable beds. The AC work well in the room and we also had our own fridge and Smart TV. The Location is Excellent in the heart of Sultan Ahmet Square

Just spent 6 night in this hotel with young family and it was a wonderful experience the rooms are clean and the hotel is modern with TV, Fridge and comfortable beds. Also Great Location to visit the Sultanahmet Square less then 5 mins walk away. The staff are always helpful and make the experience of visiting this beautiful city enjoyable. Thank You to all the staff including breakfast team and the cleaning crew Close to local amenities and restaurants.