Number 19 Brighton

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Pros- nice design of the room, blackout curtains, secure access with a code, quiet , near shops and restaurant, close to beach (6mins walk only) , staff available over the phone anytime, tv chanels and apps such as netflix and Disney +, Cons-NO BREAKFAST FACILITY EVEN ITS SAYS : FREE BREAKFAST , no air-conditioning ( electric fan only) , DIRTY room condition and bathroom (bedsheets were not change as under duvet numerous short and long hair found, dirt on headboard- sticky and glitery resedue seen, someone socks behind the headboard and bed, dusty floors, yellow stains on skirting on the rooms and around toilets bowl, and walls ), broken lights ( broken 3 oit of 5 bulbs working only, was too dark in the room), no bedside lamps, no central heating ( small electric heater only to plug in), no reception on site ( must call number for assistance ) I wont book again or recommend sadly.

Getting in to 19 Russell Square was a bit hit and miss When I arrived I managed to speak to someone on the phone and was sent codes for the Digital front door lock and for Key box on my Flat door. All fairly straightforward. But when I can back to go to bed on 2nd night at past midnight, I found the front door code didn't work. Luckily another resident was also having the same problem, and via phone calls with Service the agent, He managed to get a new code, that allowed us both to get in and to our room's. Good job he was on it! Otherwise I could have been stuck outside all night! The only other thing that was a bit of let down, was that I had no UHT Milk or Sugar for a morning or night time drink after day 2, so had to buy my own and bring back to room.

No heater and no spoons but good beach view and close to the beach but there was only fish and chips around the hotel

A great stay close to shops and the beach. Easy to check in. great location.

Location was good Check in appalling. No prior explanation of how to use key pad Delayed response from WhatsApp Voice call ineffective Luckily another tenant let us in Caused us to be late for engagements

There are no vineyards and I would like a vineyard to trail along the seafront please. There is a lack of activities along the seafront. And a foot path along the seafront please. Thank you

Advertised a "24 hour reception", there is no reception. It's lockboxes and codes. No check-in instructions were sent. I was calling and knocking for almost an hour before I got through to someone. I'd almost given up and booked another hotel. Shower had a broken door which had been replaced with an I'll fitting curtain. Could hear absolutely everything through the walls.

The building was pretty old , basic rooms though very clean, advertised as B&B but no option to have breakfast good location

I really enjoyed my stay. The price was very good for pride weekend and for what I got. The room was so cosy and comfortable, the location suberb! I was so impressed with most things about the hotel. The only improvements would be the pressure of the shower and perhaps a new carpet as mine had a few stains on it. The check in was a bit awkward too with the digital code box not stated how to use on the check in email - we called and were guided through though. I would stay here again

This stay was a disaster from start to finish and we will never return to this property!.On arrival at 9.30pm there was a fault with the alarm system which meant it sounded intermitently for over 2 hours meaning we could not sleep until after many phone calls later someone from the hotel finally came to silence it with no apologies for the disturbance whatsoever. There was constant noise from the street outside as we were in a ground floor room facing the street and the final straw for us was when the alarm malfunctioned again at 4am waking up ourselves and the other guests which took another 30 minutes to rectify and by which time we had completely given up on any sleep and written this off as a joke of a hotel. The level of service was non existent and we did not feel safe in this property. Could not leave fast enough and were informed during our stay that they knew about the alarm issue which we found absolutely disgraceful!. Cannot stress how poor this experience was