Asahiyama Zoo Penguin Walk & Shikisai-no-Oka Winter Tour

Additional information

Other Reminders

• Warm reminder: Due to winter road conditions and uncontrollable traffic factors, travel time may be delayed, and it may occasionally be impossible to arrive on time and participate in the penguin walk. Thank you for your understanding and tolerance of such force majeure factors.
• The snowmobile experience at Shikisai-no-Oka is an optional activity at your own expense. If there are too many people queuing on-site or the waiting time is too long, in order to maintain the overall smoothness of the itinerary and the quality of the experience, the itinerary may be flexibly adjusted to the "Chiyoda Farm" for the snowmobile experience. Your understanding is appreciated.
• The penguin walk event is held only during the snowy season from late December to early March. Therefore, please understand that it cannot be viewed when snow has not yet formed or has already melted.
• Children aged 0-2 who do not occupy a seat are free, but for safety reasons, it is not recommended to bring them along. If you do bring them, you must inform us proactively when booking; if there is no prior notification and the vehicle has no remaining seats on the day, the driver has the right to refuse boarding based on safety regulations. If children under 2 years old require a seat, please purchase a full-price ticket and make a note; the ticket price for children aged 2 (inclusive) and above is the same as for adults.
• If travelers have a history of high blood pressure, heart disease, acrophobia, asthma, epilepsy, or are pregnant, or have other physical conditions unsuitable for intense stimulation, they are strictly prohibited from registering for this experience. If a traveler deliberately conceals their health condition and insists on joining the tour, all unforeseen consequences and legal liabilities arising during the trip must be borne by the traveler themselves.
• This one-day tour is a fixed-route shared group itinerary. All travelers on the tour must cooperate with the tour guide or driver regarding the allocated time at each scenic spot. To protect the rights of all travelers, latecomers will only be waited for a maximum of 5 minutes; no waiting beyond that. Those who fail to board on time must arrange their own transportation to the next stop to rejoin the group.
• Those who are late, unable to join the tour on time due to personal reasons, or choose to withdraw early during the itinerary, will be considered as having automatically forfeited the trip, and the full cost will be deducted and not refunded. If a traveler leaves the group without authorization during the trip, in addition to not being eligible for a refund, the company will not be responsible for any personal safety or property losses incurred during that period.
• If you need to bring large luggage, please be sure to register with customer service in advance when making your reservation. During the trip, please carry your passport, cash, and valuables with you and keep them safe. Any loss, theft, or damage will be the sole responsibility of the individual. Only well-packaged light snacks or sealed beverages with lids are allowed inside the vehicle; if the interior of the vehicle is accidentally soiled, passengers will be required to pay equivalent compensation according to Japanese local vehicle cleaning standards.
• This product is a shared tour service, and you will be sharing a vehicle with other travelers on the day of the tour. The vehicle model will be flexibly assigned based on the actual number of participants on the day: if the total number of people is 12 or less (excluding 12), a vehicle with 14 seats or less (including 14) will be arranged, and the driver will provide part-time guided tour services (without a separate tour guide); if the number of participants reaches 12 or more (including 12), a dedicated driver and a professional tour guide will accompany the group.
• We will send you a confirmation email after 3:00 PM on the day before your trip. This email will include: meeting time, tour guide's contact information, and vehicle license plate number. Please check your inbox (it may go into your spam folder). If you use WeChat / WhatsApp / LINE, you can proactively add the tour guide based on the information in the email for timely communication.

Prohibitions & Limitations

• This activity is not recommended for anyone with impaired physical mobility
• This activity is not recommended for pregnant women
• This activity is not recommended for anyone with certain medical conditions such as high blood pressure, epilepsy, etc.
• Pets are prohibited
• Please be mindful not to feed the marine / wild animals or engage in any activity that may damage the ecosystem
• It is your responsibility to inform the operator if you have any special health conditions. The operator is not responsible for any adverse effects which may arise from any treatment.

What to bring

• Cash

Accessibility

• Child seats are not available
• This activity is not wheelchair-accessible

Vehicle & luggage info

• Luggage allowance: 1 pieces of standard-sized luggages

Confirmation

• You'll get confirmation within minutes. If you don't see any confirmation, reach out to our customer support.

Cancellation policy

• You'll get a full refund if you cancel at least 24 hour(s) before the activity date (destination local time)
• No refund will be issued in case of unforeseen events or extreme weather caused the following condition: Some of the activities are cancelled
• If you've participated in at least one activity, visited at least one attraction or used one of the tickets, refunds can't be issued
• Refunds can't be issued for any participants who are late by 5 minutes or more
• To find out more about the cancellation policy, contact Klook customer support

Usage validity

• The voucher is valid only on the specified date (and time if applicable)

Eligibility

• This activity has no age limit
• Free for children aged 0-2 as long as they will not occupy separate seats
• Children aged 3+ will be charged the same rate as adults