CHIIKAWA ARTIVERSE Exhibition（The World of CHIIKAWA's Art）

General Terms & Conditions

• Staff may request original physical ID for verification. Failure to provide matching ID may result in denial of entry without compensation.
• For orders with multiple tickets, all party members must enter together with the primary registrant.
• This ticket serves as an admission reservation. Once the reserved time slot is confirmed, no changes are allowed. Each admission QR code is valid only for the scheduled session and for a single entry.
• Each person is limited to a maximum of 4 tickets/sets.
• Only QR codes displayed within the Klook app are valid. Screenshots, screen recordings, or photocopies are strictly rejected.
• Children aged 3 or below enter free. Children under 12 must be accompanied by an adult (18+).
• Each QR code and entry wristband is valid for one-time entry only.
• Please safeguard your (1) Ticket QR code and (2) Entry wristband. Any alteration, photocopying, overprinting, or scanning/reproduction of the ticket is strictly prohibited and shall be rendered void. In the event of theft, loss, damage, or defacement, the Organiser and the ticketing platform will not reissue or replace the items and shall bear no liability.
• All tickets must be purchased through the official platform (Klook). QR codes obtained via Klook are legitimate and comply with the terms of Klook and the Organiser. The authenticity of tickets obtained through any non-Klook channels cannot be guaranteed. The Organiser reserves the right to reject tickets from unauthorized platforms; such tickets may be cancelled without refund or compensation.
• Please verify your order details carefully. Once an order is successfully placed, the buyer agrees to pay the total amount and content of the transaction and may not refuse payment for any reason.
• All entry wristbands and non-sale premiums must be collected in person by the ticket holder. The Organiser will not accept any letters of authorization, collection by proxy (friends/relatives), or third-party transfers for redemption.
• Please arrive on time to ensure smooth entry. Wristband and premium redemption begins 10 minutes before your reserved time slot at the entrance of the Indoor Exhibition Hall (Level 6).
• Redemption services will end at the conclusion of each reserved time slot. For the final session of each day, redemption and entry will close 15 minutes after the session starts; late arrivals will not be processed. Visitors who arrive late or fail to attend their reserved date/time will be denied entry, and their QR codes will be invalidated without ticket exchange or refund.
• All non-sale premiums will be distributed randomly and cannot be specified. All premiums will be issued together with the entry wristband. Visitors must inspect and count their premiums on the spot; the Organiser will not reissue any items once the visitor has left the counter.
• Crowd Control (CHIIKAWA ARTIVERSE Outdoor Art Installation Zone): To ensure the best experience, crowd control measures will be in effect. Wristband holders must queue before entry and follow staff instructions to exit orderly at the end of each session to allow the next group to enter.
• Visitors will first visit the indoor exhibition hall(Unit 605, Level 6, K11 MUSEA) before proceeding to the "CHIIKAWA ARTIVERSE Outdoor Art Installation Zone".
• The total duration for the entire exhibition is 90 minutes. Please observe this time limit. If a visitor exceeds the time limit and refuses to cooperate, the Organiser reserves the right to require them to leave the exhibition without compensation.
• The Organiser may implement clearing procedures in specific areas as needed to facilitate crowd flow. Please follow staff instructions and cooperate with these arrangements orderly.
• All details and arrangements are subject to the latest announcements made by the Organiser on-site.

Merchandise Details:

• Exclusive Merchandise Include the Global Debut of the "CHIIKAWA-Go-Round" Series Launches from August 1 (* Available for purchase by ticket holders only)
• A series of brand new exclusive merchandise will make its hot debut simultaneously on August 1. All exhibition exclusive merchandise are strictly limited to ticket holders for purchase. First come, first served, while stocks last.
• Merchandise are primarily sold on-site, but selected limited-edition items will be available to ticket holders via an online draw. Details regarding the online draw will be sent to the email address registered during ticket purchase. Please monitor your inbox and official social media platforms for the latest announcements. Please note, ticket holders must have opted in for promotional info on KLOOK and hold a valid DDTSTORE account to receive details via email.
• All purchases are final and non-refundable/non-exchangeable, though any product quality issues will be handled according to the official exchange standards detailed on https://chiikawamarket.jp/zh-hant/pages/reference
• Remark: * Purchases are limited to one set per guest. The display stand is not available for individual purchase. Standalone purchases of the plush keychain are strictly limited to one per guest.

Souvenir Shop (Within the Paid Zone)

• The "CHIIKAWA-Go-Round" series plush mascots are global exclusives available only at this exhibition (other sales arrangements may be announced later).
• Some products are available in limited quantities with priority for ticket holders while stocks last. To secure limited items, it is recommended to purchase tickets for earlier sessions.
• The Organiser may, at its absolute discretion, limit or stop the sale of products and adjust purchase quotas without prior notice. The on-site Terms & Conditions shall be final.
• All products are sold in "as-is" condition and may lack some accessories. Please check the product condition carefully before payment; no returns, exchanges, or refunds will be accepted.
• Repair services are not provided.
• Final prices are determined at checkout. Prices may be adjusted during the sales period; adjustments do not apply to processed purchases and cannot be the basis for any claims.
• Admission tickets grant entry and shop access only and do not guarantee the availability of specific merchandise. All items are while stocks last.
• Purchase Quotas:
• Each ticket holder is strictly limited to purchasing either one (1) “CHIIKAWA-Go-Round” Series Plush Mascot Set OR one (1) piece per individual Plush Mascot (whereby customers who have purchased the complete Set are strictly prohibited from purchasing individual Charm Plush Mascot items separately), while a maximum purchase limit of two (2) pieces per item applies to all other merchandise, subject always to a first-come, first-served basis while stocks last without any guarantee of continuous supply.
• Payment Details:
• Only HKD payments are accepted.
• Payment Methods: Cash, Octopus, PayMe, Credit Cards (Visa, Mastercard; Amex not supported), AlipayHK, and WeChat Pay HK.
• Venue Regulations
• Pursuant to the Prevention of Copyright Piracy Ordinance, photography, filming, and recording are strictly prohibited in certain areas. Violators may face criminal prosecution. Please follow staff instructions.
• Some exhibits feature flashing lights and loud sound effects which may cause momentary discomfort. Visitors should ensure their health condition is suitable for entry. Please notify staff immediately if you feel unwell.
• Some indoor areas feature dim lighting for atmosphere. Visitors, especially children, the elderly, and pregnant women, should exercise caution. Contact staff if assistance is required.
• Special operating hours of K11 MUSEA may affect exhibition opening times.
• Part of the exhibition is outdoors and subject to weather conditions. Please be mindful of high temperatures, unstable weather, slippery floors, and strong winds.

Weather Arrangements & Emergency Measures

I. General Adverse Weather (Yellow/Red Rainstorm, Typhoon Signal No. 1)

• Exhibition remains open as usual.
• Note: Outdoor floors may be slippery; visitors assess risks and ensure their own safety. The Organiser reserves the right to implement crowd control or close outdoor areas based on real-time weather changes.

II. Partial Suspension of Outdoor Facilities (Yellow/Red Rainstorm, Typhoon Signal No. 3, Thunderstorm, or Strong Monsoon Signal)

• Outdoor Art Installation Zone Operation: If the above signals are issued or local gusts reach Level 6 or above, outdoor areas and art installations will be limited or suspended immediately until weather improves.
• Indoor Areas: Remain open; ticket holders may visit the indoor portion at their reserved time.

III. Full Suspension (Typhoon Signal No. 8+, Black Rainstorm, or Government "Extreme Conditions")

• The entire exhibition (indoor and outdoor) will close. Reservations will be cancelled automatically without further notice.
• Scenario 1 (Closed all day): Affected persons can re-book via Klook for designated make-up dates using their original ticket number.
• Scenario 2 (Signal issued during opening): Indoor exhibition remains open for those already inside. Outdoor areas close immediately. Ticket holders of the "CHIIKAWA ARTIVERSE Outdoor Art Installation Admission Ticket + Premium Set" must retain their original wristbands and complete the data registration form by 23:59 on the day of their originally scheduled visit. Ticket holders must check their email for a notification from Klook within 48 hours and utilize the link provided to book a make-up session within 48 hours. On the day of the rescheduled session, attendees are required to present both the original wristband and the new reservation code for admission. Availability and quotas for all make-up sessions are strictly limited.If a make-up session cannot ultimately be arranged, the Organizer will refund the Merry-Go-Round admission fee of HKD 70 after the event concludes on September 6.
• Re-opening: Exhibition will resume within 2 hours after Signal 8/Black Rainstorm/Extreme Conditions are cancelled (subject to on-site safety checks).

IV. Designated Make-up Dates

• The organizer has designated several specific dates for rescheduled sessions. Affected individuals must rebook via the following channels. Quotas are limited and available on a first-come, first-served basis:
• Make-up slots are limited and issued on a first-come, first-served basis. Please monitor official social media for announcements.
• The Organiser has designated September 4 through September 6 as official make-up days. Visitors are not required to visit the venue in person for these arrangements. Ticket holders must use their original ticket number to reserve a new timeslot via the exclusive link enclosed in the make-up session email provided by Klook within 48 hours. Should you be unable to successfully secure a make-up session, please contact Klook directly to initiate a ticket refund request. Refunds will be processed progressively after September 6.

V. Replacement & Refund Policy

• Usage: Once a make-up slot is booked, visitors must arrive at the selected time. Vouchers expire if not used and will not be reissued.
• No Refunds: Inclement weather and force majeure events are beyond the control of the organizer. All tickets affected by weather are strictly eligible only for rescheduled session arrangements on designated dates. Unless explicitly specified in these terms and conditions, no requests for transaction cancellations, refunds, or exchanges for other merchandise will be accepted under any circumstances.

Miscellaneous

• Right of Removal: The Organiser reserves the right to deny entry or remove anyone violating terms without compensation.
• Anti-Resale: Commercial resale is strictly prohibited. The Organiser may terminate the admission of suspected resellers and refuse future purchases.
• Liability: The Organiser is not liable for any loss, theft, damage, or injury within the venue or resulting from personal disputes between visitors.
• Third-Party Content: The Organiser is not responsible for messages or content displayed/distributed by third parties during the event.
• Personal Property: Visitors are responsible for their own belongings. The Organiser is not liable for lost, stolen, or damaged property.
• Order & Conduct: The Organiser reserves the right to pursue claims for losses caused by unruly, indecent, or disruptive behavior.
• Travel/Accommodation: The Organiser is not liable for any personal travel, accommodation, or hospitality costs resulting from changes or cancellations.
• Privacy: Personal information is used solely for event-related purposes.
• Final Decision: The Organiser reserves the right to amend these Terms & Conditions without notice and holds the right of final decision in all disputes.

FAQ