Vietnam VIP Fast Track (SGN · HAN · PQC · DAD Airports)

Confirmation

• You'll get confirmation within minutes. If you don't see any confirmation, reach out to our customer support.

[VIP Fast Track Application Process]

• Please complete the order at least 3 days before the flight departure. Be sure to provide correct flight information and passenger passport English name and other necessary information when placing the order. If the information is incorrect, it may affect the on-site reception or service use.
• After the information is filled in and the order is successfully placed, the plan will be arranged, and no separate booking completion notice will be sent.
• Be sure to proactively add the supplier WhatsApp: +886 916351972 48 hours before the flight departure, and proactively provide the order number to facilitate the confirmation of the meeting time and location. Failure to join WhatsApp within the specified time may result in the failure to receive the service smoothly on site.
• Please cooperate with the use of the service according to the entry or exit process shown on the product page.
• If children are traveling together, please provide the "Passport English Name" and "Gregorian calendar birth date" in the remarks column to facilitate service arrangements.

[Special instructions for each airport]

Ho Chi Minh Airport (SGN)

• Ho Chi Minh Airport is the busiest international airport in Vietnam, with dense flights and a large flow of passengers. 09:00-18:00 every day is the peak period for entry and exit. Clearance may take more than 3 hours. This service can greatly reduce the waiting time for clearance, but it is not a queue-free or direct release. Please confirm that you can accept it before placing an order.

Hanoi Airport (HAN)

• Due to the operating regulations of Hanoi Airport, on-site departure services cannot receive passengers by holding signs. Be sure to proactively add the supplier WhatsApp: +886 916351972 48 hours before the flight departure, and provide the order number to facilitate the subsequent provision of the meeting location and reception instructions. Failure to join within the specified time may affect the on-site reception arrangement.

[Hand-held sign]

• On-site staff will hold up signs with the words VIP PASS as mentioned above
• If you do not see the sign holder, please contact WhatsApp as soon as possible.
• Please see the meeting details for the meeting location

[VIP Fast Track Notice]

• If you have any questions, please contact the supplier using LINE or WhatsApp. (Supported languages: Chinese, English, Japanese, Korean).
• This service is only applicable to international flights. Please be sure to pay attention to whether the service airport is consistent with the flight landing airport. If the service arrangement time does not match due to incorrect information, it will affect the on-site reception, and the relevant impact will be borne by the passenger.
• If you change your flight or other problems cause you to be unable to arrive as originally planned, please contact customer service to inform you in time. If you fail to inform you in time, you will be responsible for the problems and losses caused thereby.
• If the ordered service airport is obviously inconsistent with the provided flight information, or the information is incorrect and does not meet the service conditions and the service cannot be arranged, the order will be cancelled and a refund will be processed.
• Passengers are responsible for preparing a passport with a validity of more than 6 months and relevant documents and visas that meet the purpose of entry on the day of using the service. This service does not include Vietnamese visa application or agency services.
• This service is only applicable to electronic visas. If the passenger's visa is a visa on arrival, an additional waiting service fee of US$6 will be charged on site due to the extra waiting and processing time. Passengers should prepare the relevant forms, photos and fees by themselves.
• Passengers holding Chinese passports need to prepare an additional 5 US dollars and 2 headshots when entering Vietnam. The photo size is 4×6 cm or 2×2 inches.
• Children: Under 11 years old on the day of using the service. If the service cannot be used due to exceeding the age limit, no refund will be given.

[Purchase Notice]

• If outbound passengers use other messaging applications, please provide Whatsapp number, Line QR code, etc. Our operators will contact you at least 2 hours before departure. We may not be able to provide the corresponding service if you do not contact us for assistance.
• This service is a VIP fast track assistance service, and the actual queuing time and clearance speed will depend on the airport crowd and on-site operations on the day.
• If the service cannot be provided within a reasonable time after cooperating with the on-site process, please contact customer service immediately for processing. If it is confirmed that it is not due to passenger factors, a full refund will be assisted.
• This service is mainly provided during peak hours at the airport to assist passengers in the entry and exit clearance process.
• From 02:00-05:00 in the morning, because there are fewer people at the airport, only a single channel is usually open for customs clearance operations. Even if you use the VIP fast track service, you may still share the same route with general passengers. This is an airport management operation arrangement and is not a service abnormality.
• Because the customs clearance route cannot be effectively distinguished during the above-mentioned time period, in order to maintain the overall service quality and manpower dispatch, entry and exit reception services are not provided from 02:00-05:00 in the morning.
• Please be sure to fill in the correct flight number (Flight Number, such as VN579) when placing the order. Please do not fill in the booking code (such as AB3X9Q). If you fill it in incorrectly, the service cannot be arranged.
• If the flight is a midnight cross-day flight (for example, taking off from 00:00-02:00), please be sure to fill in the actual flight date when placing the order; for entry services, please fill in the correct arrival date and time, and for departure services, please fill in the correct departure date and time.
• After completing the order and providing the correct required information, it will be deemed that the service has been arranged, and no separate individual arrangement completion notice will be provided.
• The on-site staff of the departure service will only wait and receive passengers 2 hours before the flight takes off. If passengers arrive at the meeting point too early and no staff is arranged to wait on site, it is a normal operation arrangement.
• On-site staff can only provide assistance in designated areas. Once passengers are guided to the designated customs clearance route or enter the immigration officer inspection area, on-site staff can no longer enter the queue to provide assistance. Please keep moving forward in the designated line throughout the entire process. If you leave or change the customs clearance route by yourself, the service may be interrupted as a result.
• If there are many people and you cannot find the staff at the designated meeting location in time, please contact customer service via WhatsApp immediately, and provide the order number, photos of the on-site environment and your current location, and wait in place as instructed.
• If you do not contact us for confirmation in the above manner and pass through customs or leave the designated process by yourself, it will be regarded as a waiver of the service and no refund will be given.

[Frequently Asked Questions Q&A]

Q1: Does VIP fast track mean “no need to queue”? A1: No. This service is a “VIP fast track assistance service” and is not queue-free or direct release. During peak hours or when there are many people, it may still be necessary to wait for a short time, but the actual customs clearance speed will depend on the airport crowd and immigration officer operations at that time, depending on the fastest customs clearance method at that time. Q2: Why do I look like I am queuing in the same line as general passengers? A2: At some airports (especially Ho Chi Minh Airport) during certain periods, VIP fast track passengers may be in the same queuing area as general passengers, but immigration officers will give different priority processing orders according to on-site arrangements. This is a normal operation and does not mean that the service is not provided. The customs clearance route will be adjusted according to the actual on-site arrangements and is not a fixed or exclusive channel. Q3: Why do I still have to wait when using VIP fast track for entry into Ho Chi Minh City? A3: Tan Son Nhat International Airport in Ho Chi Minh City is one of the busiest airports in Vietnam. 09:00-18:00 every day is the peak period for entry. When flights arrive intensively, all passengers (including those using VIP fast track) may need to wait. The purpose of this service is to help reduce waiting time and process guidance, but not to guarantee immediate clearance. Q4: Is it just someone taking me, and it doesn’t actually help? A4: No. This service includes on-site guidance, process assistance and priority route arrangements, not just a simple direction service. Actual customs clearance still requires immigration officers to inspect passports in accordance with the law, and the customs clearance speed is not determined by on-site personnel. Q5: Why can’t the staff accompany me to the end of the line? A5: According to airport and immigration bureau regulations, on-site staff can only provide assistance in designated areas. Once passengers are handed over to immigration officers for inspection, on-site personnel can no longer enter the queue or accompany them. This is an official operating restriction and not a service interruption. Q6: I have children or elders with me, why do I still have to queue? A6: Whether to provide additional courtesy is still subject to the judgment of the on-site immigration officer. This service cannot guarantee queue-free or immediate clearance due to passenger age, accompanying objects or special needs. Thank you for your understanding. Q7: Why do other passengers seem faster than me? A7: Customs clearance speed may vary due to the following factors and cannot be directly compared with other passenger cases. Possible influencing factors include flight arrival time, nationality and visa type, current operating conditions of immigration officers, on-site passenger flow and policy adjustments. Q8: My flight takes off in the early morning. Which date should I choose when ordering? A8: If your flight departure time is 00:00–02:00 in the early morning, please use the “actual flight departure date” as the order and fill-in date. For example, if the flight departs at 00:30 on June 2, even if you arrive at the airport on the evening of June 1, you still need to select June 2 when ordering. The reception time for this service is arranged “2 hours before the flight departure”. If you fill in the previous day’s date when ordering, it may cause an error in the service time, which will affect the on-site reception. If you are not sure how to fill in the information, please be sure to confirm with customer service via WhatsApp before ordering. Q9: Is it suitable for purchase if I expect “no queuing at all”? A9: If you expect queue-free, immediate clearance, this product may not meet your needs. This service is a VIP fast track assistance service, and the actual queuing time and customs clearance speed will vary depending on the airport crowd, flight concentration and on-site operations on the day, and it cannot be guaranteed in advance. It is recommended to carefully evaluate before placing an order. Q10: Will the staff hold a sign with my name on it? A10: No. On-site staff will only hold service signs marked V.I.P PASS and will not display passenger names. Passengers should actively go to the counter and show their passports to confirm their identity. Q11: Which passengers is this service suitable for? A11: Suitable for passengers who are entering Vietnam for the first time, are not familiar with the process, need assistance with guidance or want to reduce uncertainty. If you expect to be completely queue-free, it is recommended to carefully evaluate whether it meets your needs. Q12: Why do I still have to wait for my luggage even if I have passed the immigration officer inspection quickly? A12: The VIP fast track service only assists the immigration officer in the inspection process. Luggage unloading and carousel operations are the responsibility of the airline and airport system and have nothing to do with the customs clearance process. Even if passengers have completed VIP fast track, they may still have to wait for their luggage with other passengers, which is a normal entry process. This service does not include luggage pick-up speed or priority luggage arrangement. If you want to shorten the overall entry time, you can evaluate reducing checked baggage or reserve sufficient transfer and transfer buffer time. Q13: Why do I still have to walk through the same channel as general passengers when using VIP fast track in the early morning? A13: From 02:00–05:00 in the morning, when there are fewer people at the airport, the airport mostly only opens a single customs clearance channel for operations. Therefore, even if you purchase VIP fast track service, you may still share the same customs clearance route with general passengers. This is the airport’s on-site management and operation method and is not a service abnormality. In addition, because the customs clearance route cannot be effectively distinguished during this time period, in order to maintain the overall service quality and manpower arrangement, entry and exit reception and guidance services are not provided from 02:00-05:00. Please pay attention to the flight time when ordering and carefully evaluate whether it meets your needs. Q14: What will happen if I fill in the wrong flight information when ordering? A14: If the flight information provided is obviously incorrect, such as ordering an entry service but providing a departure flight, filling in the flight number as a booking code, filling in a domestic flight, or the service airport does not match, the service cannot be arranged; if the correct information cannot be provided in time, the order may be cancelled and a refund will be processed.