The Clift Royal Sonesta San Francisco

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The rooms are spacious and quiet, We were on a higher floor. The staff were helpful and friendly. Despite some reviews about the area being on the border of the tenderloin we never felt unsafe. There would be no reason to go left out of the hotel which is towards the tenderloin district. Instead you would go right and its a few minute walk to union square. Convenient location to the cable car , transit and walkable to many main areas and attractions.

I stayed at the Clift for 8 nights due to a family members surgery at UCSF. The hotel is clean and recently remodeled. The room was rather spartan for the price. Two queens, one desk/chair and a “chaise” that wasn’t quite a sofa. A small refrigerator but no microwave. Adequate but hardly luxurious. The bed was comfortable with the standard feather duvet and several pillows. Overall the physical aspect of the hotel was fine. Not amazing, but nice. Staffing is one area that could use improvement. The front desk clerks were cool and uninterested in doing anything other than the required. First day I asked the front desk young man if he could recommend a good restaurant for dinner. He looked at me and said “ They’re all around here”. Wow. So helpful. Since I had to add days onto my reservation several times ( my check out being delayed due to ill family members) I interacted with at least 4 different desk clerks. None called me by name. None thanked me for staying with them. For a hotel that charges $350+ a night they should train their front line employees to be personable and friendly. Maybe remember the name of the guest that is staying for a week?? Frederick’s is the cafe that is open for breakfast until noon. Good food, limited menu. Staff was pleasant but you line up and order, take a number and they bring your food. For this ‘service’ they automatically add the gratuity to your bill. There are no lunch options as the cafe closes at noon.

Hotel was great. I highly recommend-clean & spacious rooms, friendly staff, quick checkin and excellent on site dining.

Great stay. Nice lobby with attached coffee shop. Two blocks away from a parking garage. I only wished the windows could open a few inches to let fresh air into the rooms.

The staff was helpful and friendly. The beds and pillows were very comfortable. The breakfast cafe was good and efficient. Hotel is located near multiple rail lines.

Great stay, friendly and very helpful staff.

Everything was amazing during our stay

Breakfast

Hôtel à fuir imperativement. Les couloirs ressemblent à s y méprendre à ceux de la prison d Alcatraz. Personnel a l accueuil incompétent et très peu nombreux d ou l attente permanente. J ai reservé dans un 1 et temps 3 nuits puis rajouté une dernière au même nom et même catégorie(suite). Le 3 eme soir carte bloquée et me nage non fait. Ils n ont pas rapproché les 2 réservations. Et les notions d amabilité de courtoisie et d excuse pas dans leur adn. Nuls jusqu au bout

Booked a suite and it has a stain they couldn’t clean fast enough so they upgraded up to the better suite with the a half bathroom. Very nice and spacious. Nice living room and overall a great hotel. Has a bar and a place for breakfast Worth every penny. Only thing is that the bedroom ac didn’t cold like i would have wanted. When you book this hotel it’s for the nice room not the view. Also there isn’t onsite parking but the parking options are cheaper than other hotels that have valet parking. Will book again when I come back to sf