The Imperial River House Resort

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

We absolutely loved this place. The room, the entire property, the staff, all of it 5 stars. We wish we could have stayed more than 3 nights.

I cannot believe this was rated 9.2 and 4 1/2 stars. 2nd worst stay in months around Asia. Where to begin: No staff available most of time including Manager or Shift Manager to discuss issues with. No adequate English speaking staff. Asked for mgr at checkout and off property at such a critical time. Asked for email to send but couldn’t provide. I believe it’s fair to address directly with hotel mgr before lambasting online but have no choice. First night, A/C defaulted to turning off after two hrs (preset for hotel convenience😢). I was comfortable going to bed but room got very hot in middle of night and I kept getting up to turn on. Don’t understand concept of ’thermo’stat I guess. Engineering came up 2nd night and played around in Thai menu and turned timer off in 2 secs. Half my critical laundry ordered was misplaced until last minute. No urgency day before from entry level staff who couldn’t even reach mgr on call at home. 😡 The pool bar supposedly opened but during those hours NOBODY staffed. I had to go to front desk to have them call kitchen staff to get beer. Of course had to do it again for a 2nd beer. No staff anywhere. How is this 4 1/2 star service? 😢 The location, condition and beautiful pool and setting explain some high marks but not staff. Most importantly/safety the shower water temp fluctuated dangerously. Even after letting run. From good temp it would get cold. You had to adjust hot up. Then it would change back and nearly scald you 😢.

We stayed for 7 nights and it was wonderful. Just 36 rooms but huge and very beautiful grounds, pool and setting, so a lovely place to relax by the river in between sightseeing visits. Good restaurants and the Blue Temple nearby. Lovely and very efficient staff. Highly recommended.

Large room but dated and not particularly welcoming staff

It was excelent. Everything was perfect

All employees perfect but thé restaurant I came 6 Times gave me spicy food : it was terrible for me so I decide to go dinner outside.Other topics ok just restaurant didn’t do no spicy food I had stomach painful not happy with.Hotel is very nice and employees at entrance very Nice persons kind and professionnal people.Thanks.

Fantastic room with river views. Staff were excellent.

A really nice property. It's showing its age a bit but still a nice 5 star property. Room was large and has all the expected amenities, breakfast was great and parking is super easy. Only negatives are that checkin wasn't very friendly which seemed strange, but not a big deal, and the little things aren't quite up to a true 5 star resort, e.g. towels are a bit thread bear, gym has old equipment, small 32"(ish) tv, etc. But at the price we paid, it's excellent and exceeded expectations. I would happily stay here again without complaint.

I had a wonderful stay at this lovely hotel. The hotel and grounds, staff, room, restaurant, etc...were all excellent. I had a river view balcony room, which was the perfect spot to relax. The restaurant, Tara, had amazing food and a very nice waiter, Tay. I enjoyed every moment at this hotel.

The hotel looks great, right next to the river, quiet, but in need of some updating. The gym was pitifull, very old very basic equipments and dirty. Pool area was nice, food was good. Hotel is a bit isolated, so you can not walk anywhere, you will need a car or a taxi.