Route Inn Grantia Ishigaki

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The staff were great. The room was really small and stuffed full of furniture so not a lot of extra space. The bed was really hard and there were only two pillows on the bed, with no extra ones. The hotels was really close to lots of great restaurants.

It was a fine hotel, about a 10 minute walk from tge main bustling area of town. The staff spoke mainly Japanese only, but were super helpful despite the language barrier. Breakfast was good rather tgan excellent, as was the hotel in general.

The staff was very helpful and kind.

The hotel has 7 floors but only one elevator. It's always packed. There are signs to wear madks inside the hotel but many guests do not follow this request. When I complained to the staff to please ask these people to put on a mask, they apologized but did nothing. I don't want to get in the packed elevator with people without masks. There is zero social distancing in the lobby. Even though the rooms are ready earlier, the staff follows the rules and refuses to check in guests early. They can check in early but it costs 1000 yen per hour. So the lobby is gets very crowded with incoming guests who just wait around, some without masks on. Despite supposedly enhanced cleaning, the bathroom was dirty. The sink was grimy and there was black mold growing around the bathtub. The only enhancement was the air purifier in the room. My floor was supposed to be non smoking, but guests in other rooms were smoking, so that's another "rule" that the hotel is mot enforcing. Also, the bed was super uncomfortable, probably the worst hotel bed I've ever slept in. The internet was fast and stable, there is a convenience store right across the street, and the hotel is near the ferry terminal. These are the only good points.

It was very nice to stay there , the foods are good and the rooms are very clean and well arrange for the number of persons who will stay

Perfect location - walking distance to everywhere. Perfect place to stay if you are planning to do island hopping

Perfect location - close to ferry terminal and lots of restaurants around it.

Shuttle bus , free parking and public bath services are very good. The free WiFi is totally inadequate ; they replied due to the extensively use. I haven’t connected it throughout my 5-day stay. The staffs are nice and helpful.

An acceptable hotel for a couple of days. Had a washing machine which was really useful as this was the end of a longer trip. Location wise not right in the middle of the action but an easy walk to the ferry terminal and restaurants. They make you tell them the day before if you want housekeeping ... which I did... and then which didn’t happen which was pretty irritating but I wasn’t in the mood to follow up.

Good location, free parking, clean & tidy room. The staff is helpful and nice.