The Dragon Hotel Hangzhou

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Really great experience! Top notch service! Kudos especially to front desk manager Fanny and breakfast buffet host Brett, whom went above and beyond their duties to accommodate our baby! Brett would reserve our table every morning and get our coffees and baby chair ready without us asking. We really appreciate them both. The only downside to the hotel is the lack of restaurants and shops next door, which makes going out a bit harder.

The environment is excellent but not suitable for business trip. Internet very slow. Front desk cannot exchange cash to Chinese currency.

The room we were given after checking in was moldy, had stains on the carpet and the curtain was not properly attached to the railing. We insisted on having the manager look a the room so he could personally see the conditions of the rooms in his hotel. The manager did not speak any English so had one of his employees act as a translator. After showing them the moldy shower, the translator asked what the problem was!?!? We pointed out the mold in the shower and the other problems with the room (curtains, and stained carpet) and they agreed to move us to a different room in a different tower. There was a small amount of mold in the shower in some difficult-to-reach places new room, but overall the new room was quite clean and pleasant and in good condition. If you book a room here, keep in mind that unless the hotel staff thinks you are someone important, or are willing to complain, you may end up in a very poor condition room. The first room we were given was worse than many rooms I've had in cheap travel motels in the USA.

This is a five sta4 hotel that really is five stars yet it is reasonably priced. The hotel is dry clean, updated, staff really cares and the location is fantastic if you wish to be close to west lake. The gym is also aws9me and the casual local restaurant is wonderful. I can’t say enough good things about this hotel. The only thing to be aware of ( if coming from the us) is that not mainy of the staff speak engliish so communication can be challenging, but also fun, they really try. Great place

Huge, beautiful hotel with large rooms, great pool and gym. There is also a spa, an amazing bakery and several restaurants. It is very safe and the staff is quite helpful even when language is a barrier. The bakery has items you can pick up and the buffet restaurant is awesome. The Spanish restaurant is very, very good; kind of a foodie place. Did not try out the spa but it looked very nice.

Good service and value for money. Within working distance to the West lake.

Beautiful hotel with wonderful staff who made our stay so memorable

Amazing and I would stay here again. Beds and pillows are awesome, and room and bathroom are spacious. Lot's of plugins which is awesome for the business traveler. Staff were all kind and helpful. The breakfast buffet was the only down side.. I thought the selection was a bit small. But would still stay again next time I am in Ningbo.

Great as akways. It's the fourth time that I choose to stay multiple nights here. It's a wonderful place. I wish the food wasn't so expensive.

This hotel was very comfortable and within walking distance to Westlake. Very good staff, clean and quiet at night.