Hampton Inn by Hilton Brampton Toronto

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Unfortunately this hotel has one major flaw, a staff member "Kevin". High on his horse at the front desk he was not helpful, rude, and his accusations were uncalled for. The rooms were nice and very clean. The halls and lobby, we'll maintained. The breakfast was amazing. If you were to do contact less checkin and not have to deal with this man it may be doable.

We stayed as part of a ports team, booking several rooms in the hotel. There were some property maintenance issues, including a broken front door. In the rooms, we found the toilet paper holder was falling off the wall, and the front of the dresser was hanging from a hinge in another room. In one room, the air conditioning did not work even after they said it had been fixed. Requests for repairs and cots took multiple visits to the desk before being addressed. The breakfast was the worst I have ever seen in a hotel. it was unacceptable, and we all had to buy breakfast and coffee as it was not edible. Some items were not fully cooked, while others looked a week old.

This was a great option for a quick visit. The location isn’t great- nowhere to shop or enjoy dining except a sports bar across the street. The breakfast is standard buffet style. Rooms were very clean and staff helpful.

I really like this hotel thanks

We liked the cleanliness of the property, the cleaning staff, and some of the front desk staff - Jaskiran and Ibrahim were very nice and courtious. Some of the staff need major customer service training. There is no customer contact and not even a hello when customer walk-in. In fact, they put their head down and ignore you. I tried to make conversation with one of the overnight staff, a African man, and he said to me "what do you want". Some people should not be in the customer service industry if they do not have proper communication skills. I expected better from such a large hotel chain.

Excellent staff, clean spacious room.

No issues at all good hotel

Great clean hotel

Was incredibly happy with my room and stay during a business trip. Availability of good local restaurants was also very appreciated!

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