The Shilla Seoul

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration. The executive lounge is open 6:30-10 AM for breakfast Monday-Friday (6:30-10:30 AM Saturday, Sunday, and public holidays), 3:30-5 PM for afternoon tea, and 6-10 PM for happy hour. This property's indoor pool is open daily 6 AM-10 PM. Disposable personal items, such as toothbrush, toothpaste, and razors are available in-room (surcharge).

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Guests booking an Executive Level room type are permitted to invite up to 2 non-resident guests to the Executive Lounge during the week (excludes Friday, Saturday, Sunday, and public holidays) for a surcharge. Children under 13 years old are not allowed in the Executive Lounge, except on weekends and public holidays from noon to 3 PM and must be accompanied by a parent or guardian.

The indoor pool, fitness facility, and sauna are closed every third Wednesday of the month. For February 2026, the closure will be on the fourth Wednesday instead (February 25).

Children under 13 years old are only permitted to use the indoor and outdoor pools with parental supervision. Children under 13 years old are permitted to use the indoor pool on weekends only. Guests under 140 cm tall are permitted to use the outdoor swimming pool only while wearing a life jacket.

Guests booked in "no outdoor pool access" room categories are charged fees to access the pool. Entry to the outdoor pool may be limited due to maximum occupancy policy. In case of overcrowding, guests may have to wait to use the pools. Guests cannot pre-book entry to the pool. Up to 2 sun beds per room are available for use in the outdoor pool area (first-come, first-served basis) and some sun beds are prioritized for guests who book exclusive packages. Children under the age of 36 months must wear swim diapers in the pool. Rubber rings must be less than 1 meter in diameter and are only allowed in the children's pool. Access to Urban Island may be restricted in extreme weather conditions.

Please note: Guests will not be able to use or earn any points with third-party rewards programs at this property.