Hotel Castell

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Nice old school place to stay. We booked a double bed room and we don’t mind two single beds being pushed together to facilitate this however both beds were completely different heights and had thick bed frames that meant they did not meet in the middle and there was a large gap. The pillows were basically non existent as they felt like they were more full of air than any sort of pillow material which was very uncomfortable to sleep with. Unfortunately gave us very stiff/sore necks for the following 3 days of our trip. Otherwise the staff were lovely, and the room was cosy. Very close to everything which was great to get around and see things.

Friendly staff. Good place to travel on a budget. You will be far away from most sights so plan to take transport but overall good!

Because of the Berlin marathon, this is the hotel with a reasonable price.

We stayed here bc of the location. Room was very small and dirty. TV didn't work, so someone tried resetting it for 2 hours. The next day, the janitor "fixed" it but it still didn't work. I tried to unplug it and replug it & the TV just came off its 1mm thick plastic holder. When we notified the old Russian guy at reception, he started yelling and wouldn't stop. He claimed we had done "real damage", he "would call the police", it would take "3 hours to fix". He said there were signs saying "Don't Touch" (there weren't). We left him standing there yelling. The next morning he had calmed down, but when I said I didn't like how he had treated us, he started yelling the same BS. He's at reception all the time, so there's no avoiding him.

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No curtain in bedroom window. TV and hairdryer not working. Noise from upstairs apartment bad at night. Felt like a hostel not a hotel. Good location though.

Friendly staff. Very clean room. Ten minute walk from the old west Berlin centre. Mattress was hard, I found it uncomfortable & difficult to sleep

Very clean place to sleep at night after a while day of walking. The pillows are down which are a plus for me and my neck. Breakfast is good. Location is fantastic a half a block away from big high end shopping and restaurants .

If I could leave ZERO stars I would! We checked in on a Sunday afternoon/evening and they put us into a room that was literally IN the lobby. They they started tacking on fees for Berlin City Tax, room key deposit, remote control deposit. We were told there were no other rooms available, even though the screen the woman at the front desk was looking at had plenty of green on it. The next day, while walking around bites started to appear all over my girlfriend which only got worse as the day wore on. The following morning, I woke up and killed three small bugs crawling in the sheets! Each one was filled with blood. We packed up and told the woman at the desk who told us they were mosquito bites. We showed her the bugs in the sheets and she just shrugged at us, then had the audacity to ask “are you checking out?” Of your disgusting, flea bag, bed bug infested motel?! Yes. As soon as humanly possible! A day later and we are covered in red bites. CAdditionally, the room was dirty, the bathroom did not appear to have been cleaned before we checked in, and did I mention the door was literally IN the lobby?!? Don’t be fooled by the pictures online. There were no red towels folded neatly on our bed. Just some dingy white towels that probably haven’t been cleaned since the Potsdam Conference!

Great location easy to access the subway and buses plenty of restaurants nearby all top shops nearby good base to set out from