Grand Motel Saint-Hubert

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Ok

good

I was unable to get internet connect in my room despite trying to connect the networks each at least a dozen times. On my first night, I was told the next day at 10:00 an expert would be in to help me connect to the internet. I came the next morning and was told there was no such person. No one ever attempted to resolve the issue. I was only able to acesss the internet when sitting outside. I cannot complain as I merely wanted the cheapest possible place to stay, but I wish they had been more helpful.

Lieu vraiment sale, ne correspondant pas a la description. Je ne recommande absolument pas cet endroit. En plus j'ai pas ete rembourser alors que j'ai finalement pas check-in.

Bonjour, Je n’ai passé aucune nuit. Terrible. Punaise de lit. Et pas de chauffage la nuit. Je voulais annuler mais c’était trop tard d’après e-mail expédia ( temps dépassé). J’ai perdu 570$ (7nuits ) pour rien. Est-ce ce qu’il y a un responsable expédia qui peut m’aider à avoir mon remboursement. Merci

Hébergement pas bien entretenu

One star is too much for this facility. The rooms were not swept and reeking of alcohol and cigarettes smell, the bathrooms were dirty. Faucet and mirror shows that it hasn’t been cleaned in a while. Was really scared to use the towels given. The name does not befit this facility. I wouldn’t recommend this place for anyone. Not worth the money

The internet does not work in the rooms. Bring your own towels. Very scratchy toilet paper on site, bring your own if you prefer soft. The non-smoking room stank of smoke. The price is right, though!

When we entered the room, the bed sheets had visible hair, debris, food residue, and stains. The blankets and pillowcases also appeared dirty and unwashed. The bathroom was disgusting, with stains in the tub, residue throughout the room, and even a partially used bar of soap left from a previous guest. It was obvious the room had not been properly cleaned before our arrival. When I reported this to the front desk, instead of moving us to a clean room, staff handed me clean linens and expected me to remake the dirty beds myself. The next morning, we discovered the shower handle was broken, making it impossible for my family to shower. I reported it and was promised maintenance and housekeeping while we were out for the day. When we returned that evening, absolutely nothing had been done. The room was still dirty and the shower still broken. At 10 PM they offered another room, but my exhausted family was already in bed and moving would have required repacking everything late at night. We did not shower in two days! The most shocking part happened during checkout when I saw explicit pornographic content openly playing on the TV behind the front desk, visible to guests and families. I blurred the picture on the television to post it here along with several more so you can see the real thing. I will be disputing these charges with my credit card company. I would not recommend this place to anyone who values minimum sanitary conditions, professionalism, or peace of mind.

Bedding wasn’t clean. Washroom neither. Bed was unstable and kept rocking.