The Crystal Beach Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Grat

**SCAMMING ATTEMPT *** I booked 2 rooms for 2 nights through Expedia with the Crystal Beach hotel. I decided to extend the stay for 1 more night for 1 room and paid with the front desk with my credit card. Upon checking out, the receptionist said I hadnt paid the extra night. I told her I had paid 2 previous nights with another of their coworkers. Another employee came to insist I hadnt paid and they had no record. They asked for a receipt for the extra night. I told them I didnt have a receipt as I theow away receipts I dont need and dont even remember getting a big receipt they showed me but showed them the charge on my credit card with the name of the hotel and told them to check their cameras. They said sure it shows there that you paid but you need to show receipt so we can have a record. I told them it's not my responsibility to maintain the records of their business, that's their problem. They threatened with not letting me go until I show receipt or pay again. Had I not paid with a credit card and had an electronic record they would have claimed I hadn't paid and called the police. They are scammers. Be careful when staying here if you decide to do so. The rooms are not worth the scamming attempt, just book elsewhere.

Great location...not too close, not too far from the action. Clean street. Great American-style eatery/Coffee across the way (15 steps). Would definitely stay here again.

great location

Amazing! Everything was perfect

The fantastic staff who have twice looked after me when fallen ill

Stayed here numerous times, great location with nice little rooftop pool area, lift could be faster tho haha The best thing about this place tho is the awesome staff who have twice now gone out of their way to help me when I have fallen ill and have always looked out for me in the days following.

Hotel is listed with washer and dryer in room. There was not, and when asked was told there’s a laundry service but no washer dryer on the premises. There’s not even a washer and dryer on the premises at all but was listed as having one in the room. Very inconvenient to find out after a long flight and I would have stayed somewhere else had I known. Location to Patong beach is great.

Super friendly staff, everything is in walking distance.

Staff is 100% top Notch. We love Pui !!!