Monastery Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Disappointing experience for a hotel positioned as a higher-end spa property. Breakfast was poor quality with very limited options, room amenities were basic and not enough for the duration of our stay, the blinds did not adequately block the light, and the kitchenette was poorly equipped with one fork and a pan that wasn’t conduction. Restaurant staff were openly disciplined by a manager in front of guests, which was uncomfortable and unprofessional. The spa experience was particularly disappointing. I went to the spa intending to book treatments for both my husband and myself, walked through the facility and retail area, and was never acknowledged by the receptionist. I ultimately left without booking treatments or purchasing products. We were also called at 7:45 am. on Sunday and told to move our vehicle because construction was taking place, with no advance notice. The called did it say hello, didn’t apologize. Overall, the level of service and attention to the guest experience did not match our expectations for a spa hotel at this price point. The only positive point was the young lady that checked us in and checked us out. She was efficient and pleasant. She moved us for a few hours on Sunday morning as the tar fumes were coming into our room and they were painting directly outside our room door so we would not have been able to exit the room with our bags. The work being done was not urgent and was a planned activity so guests should have been notified in advance.

Very poor WIFI connection in room -almost impossible to use! We requested a second comfortable chair for watching TV in evenings but never received the chair after several requests. Breakfasts were very good. Lack of staffing a subject of many delays on numerous occasions. Those who were on duty did a good job under pressure. Parking was quite adequate - no issues.

We stayed for 3 nights, and unfortunately we were pretty disappointed. Just doesn't measure up to the info and photos advertised. Our King size, jetted tub room, was located in an external building, with steps leading up. No Accessible parking that I could see. Would've left but the policy was no refund. Our room was mediocre for the rate; lights flickered in need of new bulbs, bed was horrible (started on the edge and would both meet in the centre sag). Someone came in and brought new towels only to leave the old ones piled up on the floor. Also, no towels left for the tub, eventhough there is a rack there and bath salts would be nice. There was an old coffee filter in the maker, left from the previous guests. Then the cherry on the cake was being woken up at 7am on a SUNDAY to say we had to move our car due to construction paving the parking lot. So we had to carry our luggage through 2 buildings to exit to the parking lot they blocked our access to, but told us to park in! Could've indicated the planned construction at check-in or at least communicated the need to park elsewhere with a sign or letter in our room! Also, the disfunction of the staff in the Bistro is sad; have a refresher Servers course or proper management ready to accept diners. Shouldn't have to repeat ourselves 3x to get a simple breakfast correct and ask for cutlery.

This was my second time staying at this hotel. I had a good experience during my previous visit, so I chose to come back, expecting the same leval of quality. Unfortunately, this stay was quite disappointing. The bathroom in my room had not been properly cleaned, and the bed was extremly uncomfortable. The mattress felt very old and worn out, and unfortunately, it caused my significant back pain. I barely slept during my stay. For me, the most important part of staying at a hotel is being able to rest and get a good night's sleep, and unfortunately, that was not the case this time. I hope the hotel pays more attention to room cleanliness and replaces the old mattresses.

Great stay as usual! The breakfast was delicious and the service accurate and polite.

Staff was ok, the room wasn't cleaned for a while, hair lint and dust balls throughout especially around the bed, jacuzzi had a lot of hair and other debris, had to clean it before we used it, had to buy cleaners, lack of towels and soap, if you go take towels and cleaning products, never go there again

The staff were great, the breakfast was spectacular and there was ample parking. We have previously stayed here many years ago and the rooms are a bit dated. They are clean however. I would recommend staying at this hotel.

Was not told in detail where the breakfast was. Had to go outside and another building upstairs for ice. Floors were dirty. Also if jetted tubs are available more towels are needed and all options should work on the tubs

When you’re assigned a room in the basement, you’d be better off declining to accept it and ask for another room on another floor. The room is unacceptable. Too many things wrong to mention.

I would definitely stag again!