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Guests and rooms

2 adults, 1 room

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HOTEL NEUSCHLOSS OTARU

3-282,syukutsuSee map

£ 242.23per night

This is the cheapest price in 30 days, based on the rates on 20 Oct

Top reasons for booking
Great view
Most user reviews comment positively on the view from their room
Popular facilities
Bar
Restaurant
Free WiFi
Spa
24-hour front desk
Free parking
2.0/5Below average 2 reviews
Exploring the area
Otaru Station, 4.6km, About 9 mins from hotel by car
Otaru Shukutsu Panorama Observation Deck, 200m, About 3 mins from hotel by foot
Otaru Aquarium, 400m, About 7 mins from hotel by foot
4
Superior Twin Room, Sea View
2 beds

38.0 m²

Sea view

Comfort Quadruple Room
Multiple beds

52.0 m²

Sea view

Luxury Suite
1 double bed or bigger

62.0 m²

Bay view

Panoramic Suite
1 double bed or bigger

74.0 m²

Sea view

Panoramic Suite
2 beds

68.0 m²

Harbor view

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Reviews

Read all reviews
2.0/5.0

Below average

2 reviews
Location
0.0
Services offered
4.0
Cleanliness
3.0
Atmosphere & facilities
0.0
All
4.5+
3.0+
Jui-Min
Reviewed: 27 Jul 2025

3.0/5.0

Good

Stayed with partner

スーペリア ツインルーム シービューを予約しました。 彼女が客室内の浴槽を楽しみにしていましたが、虫（蛾とキノコバエみたい虫）がいっぱいて落胆でした。 浴槽の中にも何匹の虫の死骸が浮かんでいました。

Overview

HOTEL NEUSCHLOSS OTARU

Rooms:58
Star rating:

With a stay at HOTEL NEUSCHLOSS OTARU, you'll be centrally located in Otaru, within a 10-minute drive of Otaru Canal and Niseko-Shakotan-Otarukaigan Quasi-National Park. This spa hotel is 0.1 mi (0.2 km) from Otaru Shukutsu Panorama Observation Deck and 0.4 mi (0.6 km) from Shukutsu Marine Land.

Description

With a stay at HOTEL NEUSCHLOSS OTARU, you'll be centrally located in Otaru, within a 10-minute drive of Otaru Canal and Niseko-Shakotan-Otarukaigan Quasi-National Park. This spa hotel is 0.1 mi (0.2 km) from Otaru Shukutsu Panorama Observation Deck and 0.4 mi (0.6 km) from Shukutsu Marine Land.

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Exploring the area

Transport

Otaru Station

Train stations
4.6km

Attractions

Otaru Shukutsu Panorama Observation Deck

200m

Otaru Aquarium

400m

Otaru Kihinkan Hall

700m

Otaru Blue Grotto Glass Boat

700m

Temiya Park

2.7km

Otaru Canal

4.0km
See map

Facilities & services

Popular facilities
Bar
Restaurant
Free WiFi
Spa
24-hour front desk
Free parking
General
Non-smoking throughout
Communal microwave
Housekeeping
Vending machine
Business facilities
Meeting facilities
Reception services
Concierge
Food & drink
Breakfast service (additional charge)
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Property policies

Check-in/out Time

Earliest check-in time:After 15:00 - Before 23:30

Latest check-out time:Before 11:00

Check-in policy

The guest responsible for check-in must be aged 18 or above

Special check-in instructions

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Check-in descriptions

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Note: Check-in policies vary by property. Please check carefully before booking

Mandatory fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Other fees

Fee for cooked-to-order breakfast: approximately JPY 2530 for adults and JPY 990 for children

Housekeeping fee: JPY 1100 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Food & drinks

Enjoy a satisfying meal at レストラン「ブラウキュステ」 serving guests of HOTEL NEUSCHLOSS OTARU. Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 7:30 AM to 9:30 AM for a fee.

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