Luggage Delivery Services between Osaka/Kyoto Hotels to Kansai International Airport
Package options
[Same day delivery] Luggage Service (From Osaka/Kyoto Hotels to Kansai Airport)
[1 night or 2 night storage delivery] Luggage Service (From Osaka/Kyoto Hotels to Kansai Airport)
[Same day delivery] Luggage Service (From Osaka/Kyoto Hotels to Osaka/Kyoto Hotels)
[1 night or 2 night storage delivery] Luggage Service (From Osaka/Kyoto Hotels to Osaka/Kyoto Hotels)
[Same day delivery] Luggage Service (From Kansai Airport to Osaka/Kyoto Hotels)
What to expect






Good to know
Confirmation
- You'll get confirmation within 24 hours. If you don't receive a confirmation email, reach out to our customer support.
Luggage Services
- How to use
- Select your preferred delivery date and make a reservation for your seamless experience.
- You will receive a Transaction No. via email from Airporter within 24 hours of order confirmation. Please upload your [Luggage] and [Accommodation Confirmation] from the [Upload Photo] button in the reservation confirmation e-mail
- Write the Transaction No. on your luggage tag and put the tag on all the pieces of luggage you plan to drop off at the reception desk
- The driver will pick up your luggage and deliver it to your accommodation or airport
- Drop off and pick up
- Your items will be ready for pick up at the airport after 4:00 pm or your next hotel/accommodation after 7:00 pm of the same day.
- If you need your items delivered before 4:00 pm, please drop off your luggage one day in advance. The driver will collect your items before 9:00 am of the previous day, and your luggage will be ready for pick up on the following day
- For airport pick-ups, failure to collect your items will result to a penalty of JPY 1,000 per day for each luggage
- For sending from a hotel, the luggage drop-off time for same-day delivery is no later than 09:00 am
- For sending from the airport or Tokyo Station, the luggage drop-off time for same-day delivery is no later than 13:00
- Luggage guideline
- Each piece of luggage cannot be more than 180 cm (sum of length, width, and height)
- Luggage cannot weigh more than 30 kg
- The value of baggage must not exceed JPY 100,000
- Items accepted for delivery: suitcase (check in or carry on size), irregular items such as snowboards, golf bag, etc.
- Items not accepted for delivery: Wallets (cash and credit cards) identification cards (passports) jewelry (diamonds and pearls), flammable materials (fireworks) poisons (those prohibited by Japanese law), all animals including pets (dogs and cats), insects, reptiles, fish. In addition, poisonous plants are not allowed as well
Additional information
- If your luggage does not meet legal requirements, it will be refused even if the booking is a success. Customers will bear all losses, legal liabilities, and consequences that occur
- Please check your luggage upon pick up. Take a photo if you find something wrong for consultation with our customer service staff. After the luggage is confirmed as received, the service is complete and the operator no longer bears any responsibility
- A JPY 100,000 worth of insurance is offered for damages resulting from the delivery process, delay of 24 hours or more, loss, and expenses related to damages; damage to luggage handle or wheel due to deterioration, accommodation charges, and airfare is not covered
- Please note that we are not liable for any damages listed here
- If the service could not be used due to flight cancellation or considerable delay as a result of unforeseen circumstances, please provide proof of flight delay or cancellation. In such cases, you can reschedule or request for a full refund
- Please note: You will receive the notification email from “Airporter” at the following timing: When the booking is completed, when the driver picks up the luggage, and when the driver drops off the luggage at the destination counter
- Please kindly see ”How to Use” Instruction in the email from Airporter, as the operation differs depending on the hotel you will stay at
Location

Contact us
Reviews
exiting the airport it is very easy to find the counter to drop off the luggage and very fast to arrive at the hotel, estimated to arrive at night but already arrived in the afternoon. the price is also very affordable and the officers at the airport counter are very helpful. the notification is also very complete with photos.
Absolutely in love with this service. I was stressed with my two pieces of luggage (one was a check-in with 20kg and one was a carry-on of 8kg). I had to carry them around the subway in Kyoto and look for lifts or escalators to go to the right platform. As we already know Japan's train stations are well-known for multiple flights of stairs, so with big or multiple luggages, it can be inconvenient to commute from city to city or city to the airport. I found this service on klook while browsing for some luggage delivery services from my hotel to Osaka Kansai Int Airport. I saw lots of good reviews from people who used it before so I gave it a try. Amazingly after the reservation, I got the confirmation and into contact with Airporter customer service staff straight away. The communication was clear and efficient in English. They even assisted me in communicating with my hotel front desk in Japanese for the pick-up procedure. Everything done within 30 minutes included communication with the hotel staff. Every single step from picking up my luggage to delivering it to the final destination, I would get an email to confirm everything. I picked up my luggage at Osaka Kansai Int Terminal 1 4th floor international departure (near check-in counter A) at the appointed time. I highly recommend you to utilised this efficient service to reduce any hassle while transferring your luggage from places to places. I would use it again if I return to Japan next time
easy to use service from klook and airporter. easy and hassle free luggae service.they will notify you thru email once the luggages have been picked up and delivered to the airport/hotel.eash to claim as they will also p4ovide a transaction number for reference.will def get this service again
I used this service & was able to roam freely for the day without having to worry about bringing our bags on the trains to get to our next hotel. I received the confirmation email from the baggage company straight away. I made a mistake on my booking and they assisted me. I really appreciate their flexibility. They required the luggage’s to be at reception/front desk by 9AM. I received an email at 10AM that my bag has already been delivered to my next hotel, which I didn’t expect. Really easy and fast service! Thank you Airporter & team!
After submitting the order, the service provider will contact me via email and send flight information and hotel information (very simple). The service provider was very considerate and would contact the hotel in advance. The hotel would also remind us to take our luggage to the front desk and prepare it before 09:00 the next morning. The supplier will also send you an email reminder a few days in advance to tell you to notify them if the itinerary changes or needs to be cancelled. It does not make people feel annoyed and the follow-up is very good. After you leave your luggage at the front desk on the same day, they will take photos and record it when you pick it up. They will also send you a notification when your luggage is delivered to the airport, so you won't worry. Since our flight that day was after 9pm, it was necessary to use this service, so we could continue shopping elsewhere with peace of mind. When I go to Japan in the future, my hands are really free, and my wallet is also free 😂😂 Highly recommended!
On this trip to Kyoto and Osaka, I used the luggage direct delivery service to the airport for both the outbound and return journeys. I recommend using it on your first day at the airport to have your large luggage delivered directly to your hotel. This avoids your luggage inconveniencing others on subways and buses, especially since pedestrian paths in Osaka and Kyoto sometimes have inclines, and dragging luggage all the way to the hotel can be exhausting. For the return trip, it completely frees up your hands, allowing you to enjoy the last day of your journey with just a backpack. You'll even have room to buy more if you wish. Your luggage will be easily retrievable at the airport at your scheduled time. Just remember not to go to the wrong floor or direction; luggage pickup is on the fourth floor of Kansai Airport. Allow enough time to collect your bags before checking in and dropping off your luggage at the airport, then you can continue to shop and explore the airport to your heart's content.
great experience woth air porter which adjusted the booking details according to our needs and fromt desk even opened earlier than needed so that we could get our bags asap
i send my luggage a day before and it was easy to go roving around and not bringing any luggage while travelling in train. and our luggage was safely arrive in airport
Transportation is very convenient. No need to carry or drag luggage to the airport. You can choose to leave it for 1 night or 2 nights. This time, sending luggage to the airport, you can go to pick it up on the 4th floor, the same floor as international departures.
Convenient for traveling, no need to drag luggage up and down the train. You can contact the staff through many channels. The contact method is convenient, fast, and there is an update on the status via email to let us know.
FAQs
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- 1 Universal Studios Japan
- 2 Dotonbori
- 3 Osaka Castle
- 4 Osaka Aquarium Kaiyukan
- 5 Umeda Sky Building
- 6 Namba
- 7 Pokémon Center Osaka
- 8 Umeda
- 9 Solaniwa Onsen
- 10 Shin-Osaka Station
- 11 Tennoji Zoo
- 12 teamLab Botanical Garden Osaka
- 13 Shinsaibashi
- 14 Kuromon Ichiba Market
- 15 Floating Garden Observatory
- 16 Nipponbashi
- 17 Namba Station
- 18 Tempozan Ferris Wheel
- 19 THE SUMO HALL HIRAKUZA OSAKA
- 20 Shinsekai




