Great Barrier Reef Full-Day Snorkel & Sun Deck Tour

Additional information

Other Reminders

• 【Guests who have purchased the 10-minute helicopter package】Please find the helicopter staff on board immediately after boarding to confirm your helicopter ride time. If you miss the helicopter ride time due to your own reasons, you will be solely responsible; the helicopter can carry up to 6 passengers; the supplier will arrange the aircraft according to the number of participants, and the size of the aircraft cannot be chosen; this package will charge a fuel surcharge, which guests need to pay on the spot.
• Helicopter weight limit: If a passenger's weight exceeds 130KG, the airline will charge an additional seat fee. The specific fee (approximately 50%) should be paid directly to the airline when checking in; if the weight on the day of travel exceeds 10% of the registered weight, it may result in inability to board the helicopter, and no refund will be issued.
• Self-guided: From 08:00-08:45, make your own way to the Magic Reef boat dock at the pier. Board the boat after presenting your e-confirmation (specific information is subject to the confirmation). The latest boarding time is 8:45 AM (do not be late!!); Boarding address: Marlin Marina (1 Spence St, Cairns City QLD 4870)
• Free activities on board, such as glass-bottom boats, semi-submersible boats, and water slides, may be temporarily out of service for maintenance. No refunds will be issued in such cases. If a helicopter product experiences a temporary malfunction on the day, resulting in partial loss of the itinerary, we will provide an alternative service. If flight is not possible, we will refund the helicopter fee. This product is subject to weather and air traffic control, and it may not be possible to travel one day in advance or on the day itself. This is considered an act of force majeure, and in such cases, we will offer a free reschedule or a full refund.
• Free snorkeling, glass-bottom boat, semi-submarine, lunch, and other activities are complimentary platform items and have scheduled times. If guests do not participate or miss the scheduled time, no refunds will be given; if participating in a deep diving activity, it is recommended not to take a civil aviation flight within 12 hours after diving (helicopters, skydiving, and hot air balloons are permitted).
• After the order is successfully placed, you will receive an email confirmation. Please check your inbox promptly, and also your spam folder. The confirmation in the email serves only as your proof of participation for that day. Please gather at the designated location with your electronic confirmation.
• When boarding, you must fill out a [Medical Health Form] to determine if your health condition is suitable for diving (excluding freediving snorkeling). After placing your order, please check your email.

Confirmation

• You'll get confirmation within 24 hours. If you don't receive a confirmation email, reach out to our customer support.

Cancellation policy

• Free cancellation is available up to 00:00, 5 days before the usage date (inclusive).
• Cancellations made after 00:00, 5 days before the usage date, will incur a 100% deduction of the user's order amount as a merchant loss fee.

Usage validity

• The voucher is valid only on the specified date (and time if applicable)

Eligibility

• Important: Infants and children must be included in the passenger headcount
• Adults: 15 years old and above; Children: 4-14 years old; For infants, please make a note when placing an order (infants do not have a separate seat and must be held by an adult); Minors under 18 years old cannot travel alone.