Great St Helen Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Great staff, we were lucky to have our room ready early enough to have a full day there!

A pleasant stay for an overnight business trip. Great location and well priced.

Friendly staff and comfy room

Great location and

perfect had everything i needed for the night / clean

……..

hotel great and surprisngly quiet given i was on the ground floor in one of the busiest roads in the city!

Great central location

Very nice basic, clean overnight accommodation.

AVOID THIS PLACE LIKE THE PLAGUE - I arrived at about 11pm, after a 5am start and no lunch, with some hot food I had just purchased. On arrival at my room the key card slot to make the lights work was not working. Two guys came down to try and fix it. This involved smashing it so hard the neighbours came out to complain and using double sided tape. Meanwhile I was sat in the room in complete darkness (no windows) as my food went cold. I asked if they could move me to another room but was told they were fully booked. This was a lie they had been told to tell me by someone they contact by phone (they thought I couldn’t understand the language). Given my increasing unhappiness they then agree to move me to another room. I asked how this was possible if they were fully booked. I was told that they would need to fix my room and put people who were coming later in there - another lie. In the second room the TV was not working. After another visit from the two guys, much replugging in of the TV and messing around they agreed the TV was broken. They then moved me to a 3rd room (despite being “fully booked”). The lights and TV worked, although this room was infested by flies. I resigned myself to the situation, threw away my now stone cold food and went to bed. Worst hotel experience in a long time.