The Hey Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Nice spot everithing was ok but basic

Excellent location. Very close to the park. Clean hotel. Looks new. Air conditioner was very cold!! They didn’t go cheap on how low the temperature goes which is super duper good amidst the hot and humid weather in Switzerland this August. Breakfast was great! Will stay again in the future

Perfect prime location, yet no noise in hotel. Great views when you open the curtain each day, and sitting on the balance is beautiful. Rooms were perfect and clean, staff friendly and helpful. Would definitely recommend!

The place was convenient to bus stops. Staff was very helpful. Great selection of breakfast too.

Great location, far exceeded expectations. Room was modern and well appointed. Just steps from shops and restaurants. Only issue was the shower water temperature was inconsistent, almost unsafe, going from cool to very hot, and back, unpredictably. Had to jump out of the shower a few times when this happened during our 3 night stay. Brought it up to staff and they were very apologetic and said they’d look into it.

Very good

A basic room, expensive for what you get but I expected it in Interlaken. The coffee and milk(creamer) was bad- might’ve been expired (this was in the room), things were dusty. Bed comfy but only got one pillow. Shower had no door, water everywhere, and the hot handle was very hot during shower (if tapped the mob, was burnt). Overall, was a good stay and it’s in the middle of the action, and was fairly quiet overnight. I would recommend to stay here.

It was just 1 night family stay, unable to think of anything negative not even a small one so all in all great service, staff and location

Location is very convenient, rooms are nice and clean,front desk staff very helpful. No phones in room makde it harder to communicate to get anything from staff, no hair conditioner, extra towel, extra pillow etc.

We paid around 450 CHF per night for one of the hotel's most expensive family rooms, but the experience was incredibly disappointing. On arrival (three hours after check-in opened), we found the room flooded with water. Staff gave conflicting explanations (air conditioning vs. rain), but the biggest issue was the manager's dismissive and confrontational attitude. Rather than apologising or moving us to another room, he insisted the hotel was full, downplayed the issue, and even suggested we could receive a discounted room only if it flooded again. It was astonishing that the hotel's failure to provide a dry, habitable room was treated as our problem. Beyond the flooding, the room was poorly maintained and lacked basic amenities such as a telephone and refrigerator. The air conditioning barely worked and was extremely noisy, while the shower constantly fluctuated between freezing and scalding temperatures with very weak water pressure. The room was also dusty, with spiderwebs, stains, dirty furniture, missing toiletries and uncomfortable beds. The overall standard was unacceptable. The poor condition of the room was disappointing, but the manager's complete lack of accountability, empathy and willingness to resolve the situation made the experience far worse. For the price, this felt more like a budget hostel than a premium hotel. I would strongly recommend staying elsewhere in Interlaken.