How can we help you?
Your bookings
Before you book
After you book
Reviews
Payment & receipts
Payment
Receipts
Booking changes & refunds
Amending your booking
Refunds
Promo codes & KlookCash
KlookCash
Promo codes
Gift cards
How to use Klook
Signing up to Klook
Your Klook account
Using the Klook app
Klook Upgrades
Satisfaction Guarantee
During your activity
Airport transfers
Klook gift cards
Car rentals
Thailand ferries
Malaysia ferries
Vietnam ferries
eSIM
Events & shows
Klook Pass
Trains
Europe trains
Mainland China trains
Japan Rail Pass
Japan trains
Taiwan trains
Hong Kong High Speed Rail
Hotels
Hotels booked on Klook
Hotel vouchers
Value Packs
Confirmation
Getting & using promo codes
Cancellations & refunds
Flights
Flights booked on Klook
Buses
Korea intercity buses
Help
Hotels
Hotels
Hotels
Hotels booked on Klook
Are room rates inclusive of taxes and service fees?
Are room rates per room or per person?
Can I request for additional beds or baby cots?
Can I make a booking for a same-day check-in?
See more
Hotel vouchers
How do I use my vouchers when making hotel bookings?
Can I use or refund a hotel voucher after it's expired?
What is a "Conditional refund"?
Can I cancel my stay at the property?
See more