I can't connect to the internet with the eSIM for Japan I bought on Klook. What should I do?

Android:

• Go to Settings > Connections or Network & Internet.
• Find the APN settings based on your device:

▶ Samsung/Xiaomi/Huawei/Honor and most Android devices: Tap Mobile networks > Tap your active eSIM card to enter the settings page > Access Point Names.

▶ Google Pixel/Motorola: Tap SIMs > Tap your eSIM to enter the setting page > Access Point Names.

You can tap the + icon or Add to create a new APN. Enter the following information based on your data plan:

1. "Data per day" plan (Softbank 4G LTE/5G):

• Name: Japan eSIM

• APN: plus.4g

• APN Type: default,ia

• Save the tab. Ensure that the APN you created is selected on the screen.

• Turn on Airplane Mode for 10 seconds and then turn it off. Alternatively, restart your phone.

Refer to the example for Google Pixel:

2. "Data in total" plan (IIJ/Docomo 4G LTE):

• Name: Japan eSIM

• APN: vmobile.jp

• Save the tab. Ensure that the APN you created is selected on the screen.

• Turn on Airplane Mode for 10 seconds and then turn it off. Alternatively, restart your phone.

Refer to the example for Google Pixel:

iOS:

(Note: iOS devices usually configure the APN automatically. However, you need to check these settings if you can’t connect to the internet.)

• Go to Settings > Cellular (or Mobile Service or Mobile).
• Select your Klook eSIM from the list.
• Tap Cellular Data Network (or Mobile Data Network).
• Check the APN field under the Cellular Data (or Mobile Data) section. If it is empty or incorrect, enter the APN details shown on your Klook booking details.
• (Optional) To share data via Hotspot, scroll down and enter the exact same APN into the APN fields under the LTE Setup and Personal Hotspot sections.
• Turn on Airplane Mode for 10 seconds and then turn it off. Alternatively, restart your phone.

Refer to the US English example:

If you still have connection problem, check for old profiles:

• Go to Settings > General > VPN & Device Management. If you see profiles from old carriers or other eSIMs, delete them and restart your phone.

Note: Only remove profiles associated with unused carrier/eSIMs. If you are unsure what a profile is for (e.g., company VPNs), contact customer support before deleting it.