Residencial Faria Guimarães

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

A

A great location for visiting the walkable city of Porto and Vila Nova de Gaia just over the river. It's clean and the reception is friendly. It's not luxurious but (a) you knew that when you saw the price and (b) you're going out first thing in the morning and coming back last thing at night, you came here to see Portugal, no the inside of a room. Only thing I would say to Expedia is, we got the non-smoking room we asked for but you describe the property as smoke free, and I am not convinced it is.

I know for some people having to leave your key at reception is jarring and confusing but in practice it's not too inconvenient as the hardworking hostess is always at reception at all hours. The location is great for access to a direct metro to/from the airport, although it's not right in the centre of the action. I would recommend this hotel if you're happy to use the metro and/or walk into the centre

Got to the reception and was meet by a women who didn’t speak very good English,Filled out all the forms and was told I needed to pay €6 euro bedroom fee..No problem went to pay with my card but they only took cash..No problem I will get to the cash machine and draw it out for you..All day and the following day i was meet with “You owe me €6 euro today” She was very rude and hounded me for this €6 even though I paid when booking £10 for another “tax”..The hotel it self stunk from every corner of cigarette smoke constantly! It was disgusting to the point I had to leave my window open all day and night to try and air the smell out! Didn’t work bearing in mind we was on a busy road so the noise was constant! The bathroom is so small you can’t move when showering if you can shower that is! The bed the sheets where damp and not dry! Your key you have to leave behind the reception if you leave so any one can have a nosey in your room! All in all a really bad experience and would never book here again.

Staff was always there when you needed. Residence is comfortable and just a few steps away from the Metro Station that take you to Porto and Gaia Downtown

Cielo was very nice and ready to help you in all your needs. Very nice place close to supermarkets and subway.

Friendly and helpful staff

I have arrived 2 hours before the check in time, I approach very friendly to the receptionist and asked if I could check in earlier because my flight was on that time and there is no where else for me to go, that I could even pay a bit extra if necessary. Her answer”do you want me to get in to the room and wake people up after that smash them out for you to have a room on this time??!!, have you seen anywhere else check in being before 3pm?!! “ To be honest, I felt so bad that I couldn’t even talk!! I just answered “THANK YOU” Apart of her, all went good after checked in. But I won’t go back again to this Hostel.

No front door entry key. Have to ring bell and wait for abrupt woman to open door. She meets you exiting the room and demands key when going out

RUN AS FAR AS YOU CAN FROM THIS PLACE!!! So we’re a family of 4. We booked accommodation for a family room for €485 for 9 nights and upon arriving she demanded that we pay €7000 for two extra people! We said we’re happy to pay €15.85 per person per night (as what was stated on their website) but she continued to scream at us in Portuguese and tried haggling it down to €3600! She laughed in our face when we said can we get our money back so we thought since we’ve already paid we might as well have our mum and brother stay and my partner and I find another hotel around the corner. Every time you leave your hotel room you have to hand her the keys and buzz to come back in. On the first night she demanded my mum pay €28 to get her key back! I cannot believe how this place is still allowed to be running. Seriously one the the worse humans you can ever encounter. Please do not stay here unless you are happy to get ripped off and abused.