Holiday Inn Express Washington DC Downtown by IHG

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Thanks

The hotel itself is nice... BE WARY OF THEIR VALET PARKING SERVICE!!! I paid extra for the parking thru Expedia and the hotel still charged me $80 for parking my car. Called the hotel twice and I am still waiting for the manager to call me back or get my refund.

Good

The breakfast is OK --usual US breakfast. Room was a bit small for the five of us. Staff were friendly. Parking was a hassle for me -- I had a parking package booked but whenever you want to get your car you need to request it through the phone. But if you do not have a US phone, you are screwed. So getting my car was a pain. The valet parking people were helpful though. There is a convenient Safeway store next to the hotel.

I booked 3 rooms, front desk very nice people, room was so clean, breakfast was good, location amazing, generally worth every penny, they gave me late checkout to 2 pm really highly appreciated, also we early check in 2 pm thank you

Le petit déjeuner est juste magnifique et généreux , le staff bien accueillant merci ❤️

While I was getting coffee, I saw a small roach on top of the counter.

Staff was very friendly and accommodating. Valet parking only, limited hours not stated before booking. Location of hotel is horrible, High High traffic area, not very many stores, or restaurant options near

i like the breakfast .there are so many variety. super clean room.

I don’t usually leave a review, but I had a particularly bad experience at the Holiday Inn. I reserved a suite for myself and the kids and when we went to bed, we realized there was no bedding for the pull out couch. I called to reception and was informed I would have to go to the lobby and get the bedding. So I went to the lobby, and the person manning the front desk was also the security guard. She informed me that it wasn’t her job to be fetching bedding and told me I’d have to wait. I did wait and she handed me the bedding and I went back to my room. When I got to my room, I realized she had neglected to give me a pillowcase, so I had to go back downstairs. When I got downstairs, I asked for the pillowcase and was again informed that this wasn’t her job. When I got irate and asked for her name, she refused to give it to me. She told me to be patient and I’d get what I get. I asked for the managers name and number and she refused to provide me with that information. The other front office staff member came back at that point and gave me the pillowcase and referenced two managers I could speak to in the morning, but would not provide me with their business cards or his name. Overall, it was highly unprofessional and I felt poorly treated by the front office staff.