Sleep Inn & Suites Pigeon Forge - Downtown

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Everything was good except for the ants coming out of a crack in the sink. It was our last night there so we just washed them down the sink. We saw a few more the next morning as we were leaving. Did the same thing before we left.

The hotel was dirty and had grass and weeds grownup outside. Ants were all over the place by the pool. The night staff was nice but there was someone smoking weed and it filled the entire hallway and our room. There was mold in the air vents on the air unit. Stains on the bedding. The guy working at the counter our last day there was on something and was super high and tweeting out. I personally would not recommend at all.

The staff was very friendly and helpful the entire stay. The hotel is in need of serious updates and deep cleaning. Our air conditioner had mold on it and the bathroom had ants. The room was also musty smelling. The staff was helpful in finding us another room. Exercise room had a huge cracked mirror.

Wonderful stay, nice clean room. Great staff and breakfast. Overall great stay

So being totally transparent, we booked this because the price was super cheap and we only needed it for one night. However, upon our arrival you could tell there was something off a little bit. To me it seems like the staff lives on site as well as others that aren’t actually hotel guests that are coming and going, but actually residing in this hotel and potentially with state vouchers or what not. It gave you a little bit of a government housing transitional feel. One of the workers was definitely on some thing when checking me in you couldn’t sit still and kept making weird and sudden movements which I’ve seen before in drug addicts. The girl at the front desk apparently lives on site and was having a conversation about how she slipped and fell in one of the showers on site. The breakfast area was in disarray and also looked rundown. I can go on and on, however if you’re looking for something due to price and just need to rest your head for a night and don’t mind anything else I would say take a shot at it. But if you wanna feel safe and you want something that is welcoming and makes you feel like you’re on vacation. I would not take my family here. We learned we got up bright and early the next morning and left immediately but I will never stay here again.

When we got there the pool wasn't even open. The music in the hallway was to loud so couldn't sleep hardly. The bed was not comfortable

There were only three workers who also lived in the hotel. One family with three kids were living in a joined room right above us. We were supposed to check in at 4, we arrived at 6 and still had to wait for our room to be cleaned because there was only one worker at the time. He brought us a filter to change in the ac and just handed it to us at the door for us to do ourselves. The manager was completely unreachable and said on his voicemail he blocks calls. Completely unpleasant and unprofessional stay.

Staff was very friendly and overall amazing , very family friendly hotel, breakfast was good but wasn’t always available. Room was clean but kinda small and they had plenty of parking with having an extra parking lot in the back.

Room was clean. Breakfast was the usual eggs, waffles, bagels, muffins, etc. There were no lights anywhere near the hot tub so at night you couldn't really see to us it and also it was not hot only lukewarm. There was a 2nd hot tub that was not in use. One end of the swimming pool had plenty of lighting for night time swim the other end not so much. Overall a clean quiet place with friendly staff and would possible stay there again

The Rooms Were So Clean!! The staff was amazing i highly recommend i absolutely love the pool. Only thing is the people beside me were smoking cigarettes which your not supposed to they are designated areas outside for a reason smh. Other than that the hotel was amazing and we absolutely enjoyed it we will definitely be back everytime we go to Tennessee! ALSO AFFORDABLE PRICES