B&B Hotel Milano City Center Duomo

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Rooms were clean and comfortable. Staff was friendly and helpful.

Perfect room temp for the hot weather.Breakfast has a lot pf options.

Very good hotel and breakfast, location was very central within walking distance to everything

Im writing this review to offer a strong suggestion regarding communication at this hotel. I admit that part of the issue was my own planning error. I should have booked the hotel for the night before to ensure we had a room when we arrived at 2:00 a.m. However, I have received accommodations at similar hours before, and I contacted the B&B through the Hotels.com messaging center when I made the reservation. Due to family circumstances, including caring for sick grandparents and planning other aspects of this trip, I didn't realize the hotel hadn't responded until the day before our arrival. When I called to discuss the situation and confirm our room setup, the woman I spoke with was surprisingly rude and dismissive. She explained that the hotel does not communicate through Hotels.com messages or by phone for privacy reasons. While I respect policies, a lack of communication can create serious issues for guests. Had the hotel responded earlier, even with the same information, I would have caught my mistake and avoided the situation. As a result, three young women were left searching for accommodations in Milan in the middle of the night. My biggest concern was not the policy itself, but the way I was treated while simply trying to understand the situation. Better communication could help prevent similar experiences for future guests.Women need to treat each other better in customer service. We already get mistreated enough, why be rude to customer whose talking kindly to you?

Spacious room. Helpful staff. Shower water leaks out all over the bathroom floor. The bidet water sprayer leaks. Maybe inspect the rooms periodically.

Molto buono

Great stay all around! The room was spotlessly clean and offered a wonderful, perfect view. It was very well-equipped too, with complimentary tea and coffee provided in-room, which was a nice touch. Breakfast was available as an option, and you could also buy snacks and soft drinks easily on site. The staff were truly incredible—friendly, attentive, and happy to help with any request I had. The location was excellent and very practical, within easy walking distance of all the main sights, shops, and things to do. Would happily stay here again and recommend to other travellers!

Excellent location, friendly staff, and a great experience overall!!

I felt very comfortable. I like the proximity you the main attractions.

Great location near stomp and La Scala