Extended Stay America Suites Fairfield Napa Valley

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

I’d say they should check the rooms more thoroughly; there was a bedbug on the bed.

Breakfast minimal, no restroom in waiting area, staff looks at everyone as a homeless not wanted to even answer simple questions. No room cleaning, have to bring own towels to the front desk? Like why I pay to have things cleaned when I’m already paying for the room. Very blah experience to say the least.

First off, upon checking in I was behind a deploying soldier. He was told he couldn’t use his military credit card bc their system needed the card to have the tap feature on new cards or required a PIN to pay bc it wouldn’t swipe & he couldn’t manual enter. This forced the soldier to pay out of pocket over $700 since we was “extended stay”. I tell you this bc I told them I don’t have a PIN or tap feature on mine & wasn’t paying differently. Somehow when it was my turn he processed it. The next soldier came in & they exchanged pleasantries saying he set up a PIN for his recently, a 3rd one came in having the same issue. I say HOW DARE YOU DO THIS TO OUR MILITARY if this is the approved accommodations & used frequently by TRAVIS AFB you are getting a lot of business from our Gvt & trying to force PIN or tap feature is so you don’t have to pay card transaction fees at higher rate. Again HOW DARE YOU. COST OF DOING BUSINESS & Tax deductible. You are despicable, you had nothing in the rooms, breakfast was a box, the room smelled, towels and bedding stained, half a role of toilet paper, WIFI if you could even logon.

This hotel is good to book if you just need a room for a quick overnight stay and that’s about it. The cell phone service is terrible but luckily they offer free wifi. I booked two rooms and one of the rooms the toilet was clogged, the tv didn’t work, and the ac wasn’t working. The beds were stiff and hard as well. I was in town for the Bottlerock music festival so it was definitely convenient but I probably wouldn’t stay there again.

Run down, no breakfast they put snacks out on a table for you to grab. Pretty sparse overall and run down. Plus was the staff were all so friendly and nice.

Front desk was very busy, yet wonderful

The property is clean and the staff was very helpful!

the room was clean. the best suggestion is to get a top level room.

Enjoyed my time

The room was clean, and the staff was exceptionally friendly. However, there were several issues. Firstly, the system was down upon check-in, and the staff member was not attentive to the order in which guests checked in. Several groups arrived after me and she checked in a group that had arrived after me before she checked me in. Additionally, there was ongoing construction, and a notice on the door indicated that the breakfast area would be closed for the weekend but reopen on Monday. However, the breakfast area was not open, and we only received bread and some overripe bananas. This was not the hot breakfast we had been promised. No compensation was provided. It felt like a false advertisement. We specifically booked this hotel for the breakfast. I even called three weeks in advance to confirm the breakfast options and was informed of them. This hotel has a higher price point compared to other hotels in the area. Despite these issues, the hotel was otherwise safe and comfortable.