Aqua Natura Bay

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Excellent ocean front location. Couldn’t be better. If you’re driving, park in the public lot across the road -inexpensive and convenient. We will be back to visit.

This property has got all of the necessary elements to be great but fails in spite of itself. The staff are friendly but inefficient. There is no direct service to the rooftop pool, the only outside pool which fails to meet basic service. The restaurant food was good but the service was not. It simply did not compare to their sister hotel by the lava pools. The service and food were outstanding there. Our room was not cleaned until 3.15pm on 2 days of our stay and then suddenly at 9.30am on another. These are little problems, but the problem this hotel has are the customer ratings. Being #13 on the whole island of Madeira will attract seasoned travellers. Like myself, they will be disappointed. As I stated, this hotel should and could be very good but it would need better operational management. I wish them well.

Amazing pool views, helpful staff and they had a gym which was great too!

Nice resort hotel in the North West of Madeira, perfectly located for the natural pools. As an added bonus you get access to unlimited free day passes into the pools that require a paid ticket. The staff were so lovely, friendly and helpful. We had a friend call ahead (unknown to us) to tell them it was our honeymoon and they gave us a free bottle of wine which was a lovely gesture. The restaurant is fantastic ,with gorgeous views and great food. We had a brilliant view over-looking the ocean from our room balcony too. The property itself feels more like a beach resort than a luxury hotel, which is not problem but just something to bear in mind depending on what you're looking for. A couple features are a little dated and could use a spruce up. The rooftop pool is incredible and comes with 2 daybeds plus a handful of sun-loungers and umbrellas. On busy days however these get taken up so they could do with some more chairs up there. They do have parking but it's a tiny lot so we ended up on the street each day, which was free, but the street does get busy during the day with tourists coming up for the pools. The room was a great size and came with robes and slippers. All in all we had a great stay, and really appreciated the staff and all their help!

Breathtaking views of the mountains and ocean from the rooftop pool!

Beautiful hotel, beautiful scenery and the most magical community. The half board with dinner is the best meal I’ve had in forever, highly recommend. Such a nice welcome and parting gift. The hotel and staff just truly care and are happy. Great beds. Beautiful rooms. We just loved it!

Great spa and pool facilities. Staff were amazing and so was breakfast! Fresh egg station and a variety of tropical fruit - such a pleasant surprise. Excellent location too with lots of parking facilities.

Right in a middle of the town. Clean room, beautiful view, excellent buffer breakfast. Nice indoor pool with jacuzzi and sauna. A very helpful and attentive staff. Very close to natural pools. I would recommend this stay to all the tourists.

Very exceptional hotel. Excellent location with a quite ambient in the evening and night. Starting with the helpful staff, large room with comfortable beds, every day housekeeping. The available breakfast was extraordinary, with a variety of local fruits. Organized events for local specialities tastings. All perfect. We would like to come back. Thanks to the hotel

Very nice hotel to explore the area.. favorite part was swimming in the natural pools