The Grosvenor Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Awful. Aircon didn’t work and the window only opened a crack. Was reported but just got a stock response and no follow up. Beds were awful, sheets dirty, cleaners just basically half-straightened the sheets and stepped over the dirty towels leaving them. Furniture was broken, torn, cracked. No water pressure so a trickle of a shower, huddled behind a dirty shower curtain. An awful hotel.

Room was very basic and not particularly clean.

The hotel was not ready for guests. More of a ‘work in progress’. The rooms were under furnished, for example, no lamps by the bed. No hair dryer etc. the bathrooms were old and stained and we had to climb in and out of a bath to use the shower. I had rung the hotel in advance to say my 89 year old mother needed a room without mounting stairs and they gave her a room where she had to climb in the bath! We should have been warned that it was under new management and wasn’t completely ready for guests. The pictures of the rooms online made it look like a luxury hotel and the price per room also suggested luxury. It was definitely not worth the high price I was charged. I feel very disappointed. The staff were very nice but were unable to reallocate my mum to a room with a walk-in shower.

The room was very clean however I felt a few things lacking. There was no bin or mirror in actual room just in bathroom which was an issue if someone was using the bathroom. Shower in bathroom could do with being updated as water just trickles out. Staff were lovely but not always present when you needed something as bar was not manned. Breakfast again was great but no decaf coffee available. Good parking especially in city centre and so convenient. I would stay again but just feel points I mentioned could make this place fabulous!

Very very basic, run down rooms, stained bed frame. Bathroom heavily rusted and limescaled. Show curtain rubber and unclean. Very poor

Great place to stay, easy and accessible to the main centre of town for shopping and food. Helpful friendly staff. Rooms were a good size when travelling with a teenager.

Great location and comfy bed and great staff

Great location and friendly staff. Choose a room on the ground floor as there is no air conditioning. Dated hote

Clean comfortable room and good breakfast. Good location for the town centre and theatres. I thought it was good value, particularly if you don't need parking, which is quite expensive

This hotel has recently reopened after a long closure and, as a result, is suffering a few teething problems. However, the staff are wonderful. They were helpful whenever we requested anything, extremely welcoming and very friendly. The teething issues meant we had to request a few things for our room such as bins! However, this would not put us off staying again. And the fact that the staff were trying so hard to please guests is a huge point in its favour.