Wanda Vista Dongguan

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

good

I have been there for multiple times. Room is spacious, clean and very comfortable. The staff greeted me kindly and lobby is gorgeous!

I did not use the pool. Overall, the hotel is quite clean and very convenient as it's near to shopping mall

Highly recommend, great staff, beautiful facilities

no room when check in at 1600. check in counter packed with guests who cannot check in, and the situation persists at 1930. Really ridiculous. if you planned to wait hours for your room, come to this place. you get an amused environment where people simply jumped the line and attempted to get their rooms without success.

Another awful experience here. ON my previous visit, i said i would never come to this hotel again. However, my friend said there was ample improvement since then and encouraged my to have another go. Sorry, it does not work. At 16:00, there are crowds of guest waiting for their rooms to get ready, despite the official check in time was 15:00. The same situation remained at 18:00. We are there to spend our holiday, not to wait for a hotel room which the hotel could not tell when the room would be ready. There is no excuse as the hotel should have known well in advance that they are fully booked, and should have allocated enough man power to clean up the rooms, not to tell guests that the hotel have no idea of when the room would be available. Simply asking guest to take a seat at the lobby lounge does not make any sense at all. Indeed, although the hotel did arrange someone alongside the check in counter, she was not assisting guest to line up and someone simply pop up and jumped the que, with no intention from the hotel to rectify the situation. A lousy front desk and terrible check in.

Fridge was not working

My seventh times in this hotel, but it looks awful after my last visit two months ago when the only issue was they did not automatically entertain my privilege of Club Lounge access as well as fruit platter in room that hotel.com agreed to offer while I booked my hotel. On this occasion, there was no shower gel, shampoo in the room, no other toiletries except a pair of toothbrush, and most astonishing is that packs of food left over by previous guest were found in the room. What a house keeping which sees the level of service dropped seriously from a hotel that I almost pay to join their loyalty program. This is not the end of the story. At around 9:00 am which was 1.5 hours before the time they stopped serving breakfast, you found my empty trays where they served the food but the restaurant was not busy with lots of empty seats. It was until I contacted what appeared to be a manager that he himself started to check for empty trays and demanded replenishing and still there were empty trays around. Awful experience and I would never ever visit this hotel again!!!!

Very convenient. Lots of shopping and dining options.

I always stay here for business. The staff is very friendly and helpful. The restaurant offers good western style food if you’re not into Chinese food too much.